The Front Desk Coordinator is responsible for all clerical aspects of the location including the front desk and reception areas. The role also provides administrative support to the programs at this location.
Responsibilities include:
- Provide general clerical assistance - typing, mailing, and filing as required.
- Responsible for answering phone calls in courteous and prompt manner
- Direct calls and take messages as needed
- Schedule all appointments
- Confirm appointments for next day
- Register clients in electronic health record schedule
- With direction from Program Director, prepare agenda for Communications, Staff meetings, Case Conferences, Committee meetings
- Prepare monthly Calendar of Events.
- Maintain log of customer suggestions received from the waiting area suggestion box
- Maintain waiting areas and employee bulletin boards.
Qualifications
- College preferred, High School Diploma and or General Education Diploma (GED)
- Ability to grasp, articulate, and promote the mission
- Excellent writing, editing, verbal and organizational skills
- Proven ability to manage multiple tasks, adhere to deadlines and work well under pressure both independently and as part of a team.
Additional qualifications:
- Proficient in MS Office (Word, Excel, Outlook)
- Bilingual (English/Spanish) preferred.
Skills Required
- High School Diploma or GED
- College (preferred)
- Ability to grasp, articulate, and promote the mission
- Excellent writing, editing, verbal and organizational skills
- Proven ability to manage multiple tasks, adhere to deadlines and work well under pressure independently and as part of a team
- Proficient in MS Office (Word, Excel, Outlook)
- Bilingual (English/Spanish)
What We Do
Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity. With an annual budget of $203 million and 101 programs at 138 sites throughout the New York City and lower Westchester area, we deliver dedicated support to promote safe environments for children and help families thrive through our family stabilization, family foster care and adoption programs; innovative special educational programs that advance learning from early childhood through high school; result-focused programs that help court-involved youth change the trajectory of their lives; caring services that promote independence for children and adults with developmental disabilities; and pro-active community health initiatives that foster well-being. Across programs, we continually engage new, innovative techniques and implement evidence-based models to increase our impact and promote better outcomes.
