Front Desk / CMA

Responsible for assisting physicians with patient care, clerical, environmental and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the clinic services. Conveys a positive image of the clinic.

• Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures; charting; relaying instructions to patients/families; answering calls and providing pertinent information.
• Fulfills clerical responsibilities as assigned which may include: sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing and charts to ensure information completed and filed appropriately.
• Fulfills environmental responsibilities as assigned which may include: setting up instruments and equipment according to department protocol; cleaning exam/procedure rooms, instrument and equipment between patient visits to maintain infection control; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; restocking exam/procedure rooms.
• Fulfills organizational responsibilities as assigned which may include: respecting/promoting patient rights; sharing problems relating to patients and/or staff with immediate supervisors quickly.
• Complies with HIPAA policy at all times.
• Greet guests
• Answer phones
• Scheduling patients
• Checking in and out patients
• Collecting co-pays / deductibles
• Precepting and scheduling radiological studies
• Updating patient information accordingly (phone numbers, addresses, pharmacy, etc.)
• Verifying insurance on each insurance website
• Helping providers with any paperwork that is given to you to complete
• Make sure all packets are completely stocked before leaving for the day
• Clean chairs, pens, tables, etc.
• Daily cash/credit report each and everyday before leaving your shift
• Knowledge of health care field and medical specialty.
• Knowledge of specific assisting tasks related to particular medical specialty.
• Knowledge of information that must be conveyed to patients and families.
• Skill in performing assistance tasks appropriately.
• Skill intact and diplomacy in interpersonal interactions.
• Skill in understanding of patient education needs by effectively sharing information with patients and families
• Ability to learn and retain information regarding patient care procedures.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritize and complete delegated tasks.
• Ability to demonstrate compassion and caring in dealing with others.
• Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. Must be able to lift up to 30 pounds of supplies.