Front Desk/Client Experience Specialist

Front Desk/Client Experience Specialist

Full-time | Year-Round | Blackfalds, AB

Position Summary

Create exceptional experiences from the moment people walk through the door.

The first impression of Eagle Builders starts with you.

As a Front Desk/Client Experience Specialist, you’ll serve as the hub of our office, creating a professional and welcoming experience for visitors, customers, vendors, and employees. From coordinating front-desk operations and supporting multiple departments to tracking critical documentation and ensuring day-to-day office functions run smoothly, you’ll play an important role in keeping our team connected and productive.

We’re looking for someone who enjoys helping people, stays organized under pressure, and follows through on the details that keep business moving forward. This role includes front-desk administration, shipping and receiving support, office coordination, and consistent follow-up to ensure information is complete and accurate.

What You’ll Do

• Welcome and assist visitors, customers, vendors, and employees while creating a positive first impression
• Answer, screen, and direct incoming calls professionally
• Coordinate incoming and outgoing mail, shipping, receiving, and deliveries
• Maintain reception, boardrooms, and shared spaces to ensure they remain organized, stocked, and welcoming
• Order and maintain office supplies
• Support filing, printing, scanning, photocopying, and general administrative functions
• Assist various departments with administrative and operational support
• Complete general errands and other office-related tasks as required
• Handle sensitive information with professionalism and confidentiality
• Manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail
• Follow company policies, procedures, and safety standards

What We Are Looking For

• Welcoming – creates positive experiences and professional first impressions
• Organized – manages multiple priorities while keeping information and tasks on track
• Resourceful – takes initiative, follows through, and finds solutions
• Professional – communicates effectively, and handles confidential information with discretion
• Adaptable – thrives in a dynamic environment and responds well to changing priorities

Requirements

• Previous experience in a receptionist, administrative, customer service, or client-facing role
• Valid Class 5 driver's license and reliable transportation
• Ability to work Monday to Friday
• Available to work a minimum of 40 hours per week, with flexibility for overtime as required
• Comfortable working in a fast-paced environment with multiple priorities and deadlines
• Strong organizational, communication, and customer service skills
• Proficiency with Microsoft Office Suite, including Outlook, Work, and Excel
• Strong computer, data entry, and keyboarding skills
• Fluent in written and spoken English
• Local to Central Alberta or willing to relocate

Assets

• Post-secondary education in Administration, Business, or a related field

What Eagle Builders Offers

• Competitive wages based on experience, with regular evaluations
• 6% vacation pay, statutory holiday pay, health coverage, and wellness support
• Sundays off and a culture that values time with family
• Employee events, meal program, clothing program, and additional employee perks
• Opportunities for professional growth
• Personality and behavioural assessments designed to help individuals and teams succeed

Every interaction matters. Help create experiences that leave a lasting impression.

Thank you for your interest in Eagle Builders. Only those selected to move forward will be contacted.