Front Desk Associate

Are you passionate about helping others and providing excellent patient care? PanCare of Florida is looking for a friendly and detail-oriented Front Desk Associate to join our team at our Youngstown Medical Clinic.  In this role, you will be the first point of contact for our patients, ensuring they feel welcomed and supported from the moment they walk through our doors. If you thrive in a fast-paced environment and have a knack for organization and communication, we encourage you to apply and make a difference in our community.

Responsibilities:  

• Communicate effectively with corporate management, administrative personnel, and medical staff across the health system.
• Answer clinic phone calls and direct them to the appropriate department.
• Schedule patient appointments in accordance with daily provider quotas, ensuring efficient appointment management.
• Check in patients and notify the clinical staff of their arrival.
• Collect fees for services rendered and assist in checking patients out.
• File and organize patient charts in the Records Room, ensuring proper documentation and easy retrieval.
• Confirm patient appointments for the following day as assigned.
• Assist in processing and sending patient chart information to the appropriate entities, ensuring all required authorizations are obtained, documented, and filed.
• Submit record requests to other entities with properly executed patient authorization forms, documenting actions and filing requests in the patient’s chart.
• Assist in verifying patient eligibility for sliding scale fees, ensuring proper documentation.
• Support patient billing tasks as assigned by the Clinic Manager and/or Medical Operations Director.
• Balance the day sheet and manage cash, checks, and credit card receipts.
• Keep an accurate daily postage log.
• Assist in maintaining an efficient and smooth clinic front office, performing additional tasks as needed, as directed by the Clinic Manager or Director of Medical Operations.
• Escalate complex scheduling, patient concerns, and unresolved issues to the Senior Front Desk Associate (Medical) or leadership per protocol.
• Maintain regular and predictable attendance to support clinic operations.
• Other duties as assigned. 

Education/Experience:

• High School Diploma or GED; some college is preferred.
• A minimum of 6 months experience in a customer service position required; previous experience in a healthcare administrative environment preferred.
• Customer Service: Proven experience in a customer service or patient-facing role, demonstrating excellent communication skills and a professional demeanor.

PanCare provides a comprehensive benefits package to include medical, dental and vision insurance. In addition, to health coverage, we offer 14 paid holidays and 3 weeks of paid vacation per year. Employees are also eligible to participate in our 403(b) plan with a 6% employer match and 3% base employer contribution.