Description
Front Desk Associate
Location: Grand Timber Lodge
Position Type: Full-Time Non-Exempt
Compensation: $23.00 - $26.50/hr. DOE
Schedule: Varied including evenings, weekends and holidays
About the Role:
Breckenridge Grand Vacations, consistently recognized as a Top National Workplace, is seeking a professional Front Desk Associate to deliver exceptional guest experiences at our premier mountain resort property. As the cornerstone of our guest services team, you’ll bring a polished demeanor, technical proficiency, and a commitment to excellence in hospitality all while Sharing Smiles with every interaction. Turn your passion for service into an extraordinary Colorado lifestyle, complete with resort perks, a vibrant work environment, and the fulfillment of creating unforgettable mountain getaways. Join us in making every guest’s stay as memorable as the peaks they came to explore!
Key Responsibilities:
- Execute flawless check-in/check-out procedures for owners and guests
- Serve as resort concierge for dining, activities, and local recommendations
- Handle reservation modifications and ownership inquiries
- Coordinate daily arrivals/departures with Housekeeping and Engineering
- Maintain accurate guest folios and night audit documentation
- Operate resort telephone system and switchboard
- Enforce resort policies with professionalism
- Resolve guest concerns per "End of the Line" service philosophy
- Maintain pristine front desk and retail areas
Requirements
- Minimum 1 year customer service experience in hospitality or related field
- Professional communication skills (verbal and written)
- Proficiency with Microsoft Office and property management systems
- Ability to lift 50 pounds for luggage assistance
Preferred Qualifications:
- Associate’s degree in hospitality management or related field
- Previous front desk experience in upscale resort environment
- Bilingual capabilities
Career Advancement Pathway
Front Desk Associates may advance to FDA II ($24.25-$27.88/hr.) after 90 days by demonstrating proficiency in six core areas: property operations, reservations systems, night audits, activities, retail management, and leadership duties.
Promotion requires supervisor-verified skills assessments, 95%+ system accuracy, and zero unresolved guest complaints.
1. Cross-Property Operations
• Shadow shifts at all properties
• Parking/violator checks
Verified by: Supervisor observation + checklist
2. TSW Systems
• Points/partial stay reservations
• Owner relations protocols
Verified by: Live system demonstration
3. Night Audit
• Folio balancing & Shift-4 transactions
• Bank drops
Verified by: 3 error-free solo audit shifts
4. Activities
• Escape Room hosting
• Activity kit preparation
Verified by: 4.5+ guest satisfaction scores
5. Market
• Inventory audits
• Vendor orders
Verified by: 100% monthly inventory accuracy
6. MOD
• SOP creation
• Post-stay survey responses
Verified by: 3 supervised MOD shifts
Compensation & Benefits:
- Health, vision, and dental insurance plans
- Company-paid life insurance coverage
- Voluntary Life and Accidental Death/Dismemberment Insurance
- HSA and FSA-Dependent Care Accounts
- Retirement plan
- Generous paid time off (PTO) and sick leave to support work-life balance
- Volunteer Time Off - Paid opportunities to give back to Summit County
- Bereavement leave
- Biannual bonuses
- Tuition Reimbursement Program
- Employee Wellness programs to support physical and mental health
- Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program.
About Our Company:
Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.
Applications will be accepted until June 11, 2026.
We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.
Skills Required
- Minimum 1 year customer service experience in hospitality or related field
- Professional communication skills (verbal and written)
- Proficiency with Microsoft Office and property management systems
- Ability to lift 50 pounds for luggage assistance
What We Do
Breckenridge Grand Vacations is a Colorado-based, family-owned company that develops, markets, and manages luxurious resort properties, specializing in vacation ownership.
