The Role
Welcomes hotel guests, manages check-in and check-out, answers calls, directs inquiries, maintains front desk and common-area organization, updates reservation records, processes payments, reconciles cash, and generates reports. The role requires professional customer service, discretion with confidential information, multitasking, strong communication, attention to detail, and standing for 6–8 hours daily.
Summary Generated by Built In
The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.Duties & Responsibilities
- Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner
- Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
- Maintain cleanliness and organization of the front desk area and common areas
- Adhere to all company policies and procedures
- Handle sensitive and confidential information with discretion
- Update and maintain guest records in the reservation system
- Process payments and reconcile cash drawer at the end of each shift
- Generate reports as needed
- Stand up for 6-8 hours each day.
- Handle check in, check out, and other transaction enquiries.
Required Skills and Qualifications
- High school diploma or equivalent
- 1-2 years customer service experience
- Excellent communication skills, both written and verbal
- Friendly and outgoing personality
- Ability to stay calm and professional under pressure
- Strong organizational skills and attention to detail
Preferred Skills and Qualifications
- Previous experience working in a hotel or related industry
- Proficiency with computers and software programs, including Microsoft Office and property management systems
Job Types: Full-time, Part-time
Skills Required
- High school diploma or equivalent
- 1–2 years of customer service experience
- Excellent written and verbal communication skills
- Friendly and outgoing personality
- Ability to stay calm and professional under pressure
- Strong organizational skills and attention to detail
- Previous experience working in a hotel or related industry
- Proficiency with computers and software programs, including Microsoft Office and property management systems
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The Company
What We Do
VP Management is a full-service real estate brokerage focusing on property management for investors and individual landlords. They specialize in single-family houses, condos, and small multifamily buildings, providing a wide range of services including rent collection, tenant screening, lease enforcement, and repair coordination. Based in Agawam, MA, they currently manage over 400 properties.
