Front Desk Associate

Posted 16 Days Ago
Be an Early Applicant
2 Locations
In-Office
14-16 Hourly
Entry level
Hospitality
The Role
Front Desk Associate responsibilities include making reservations, checking guests in and out, issuing keys and hotel materials, answering guest inquiries, arranging transportation, processing payments, running reports, and maintaining a clean front desk and lobby. The role requires strong communication, computer and multitasking skills, attention to detail, dependable transportation, schedule flexibility, and the ability to stand for extended periods.
Summary Generated by Built In

Joining the team at Fairfield by Marriott in Rapid City, SD, promises an exciting and rewarding career experience. Here's why you should consider being a part of our dynamic team:

Vibrant Atmosphere: Immerse yourself in a fun and energetic environment, where every day brings new opportunities and exciting challenges.

Growth Potential: With significant growth opportunities within the property and throughout LIV Hospitality, your career can flourish and expand in multiple directions.

Thrilling Location: Enjoy being attached to WaTiki® Indoor Waterpark Resort, the largest indoor waterpark in South Dakota, ensuring constant action and the added perk of free waterpark tickets.

Marriott Family Benefits: As part of the Marriott hotel family, employees can access BonVoy benefits, opening doors to exclusive perks and rewards.

Recent Renovations: Experience working in a newly renovated environment, both inside and out, providing a fresh and modern atmosphere for Guests and staff alike.

Flexible Schedules: Benefit from flexible scheduling options, accommodating various lifestyles and personal needs.

Convenient Location: Easily access your workplace, adding convenience to your daily routine.

Supportive Team: Join a team of dedicated professionals who treat each other like family, fostering a strong and caring work environment.

Backed by LIV Hospitality: You'll thrive in your role with our comprehensive support and exclusive perks:

  • Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.
  • Dining Deals: Get discounts on food and beverages at our outlets.
  • WaTiki® Waterpark Passes: Enjoy family passes for WaTiki® Indoor Waterpark.
  • Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.
  • Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.
  • AJ's Wicked Salon & Spa: Enjoy 10% off products and services.
  • Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.
  • Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.

At Fairfield by Marriott in Rapid City, you'll find not just a job but a dynamic and fulfilling career path, enriched by growth opportunities, exciting perks, and a supportive team environment.


Qualifications

Responsibilities

  • Responsible for making room reservations and checking guests in and out of the Hotel.
  • Issues room keys, Pamphlets, discount cards, etc.
  • Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
  • Ensures confidentiality, security and safety of hotel guests regarding Front Desk communications at all times
  • Arranges transportation for guests.
  • Compute bills, post charges, collects payment and makes change for guests.
  • Runs various reports - hand written and computer.
  • Maintain the cleanliness and neatness of the front desk and lobby area.
  • Wear a uniform up to property standards and nametag at all times on property.
  • Other duties may be assigned to meet business needs.

Other Qualifications:

  • Must be 18 years or older.
  • Must have strong computer skills and ability to learn hotel property management system(s).
  • Ability to quickly learn front desk technical procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.
  • Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.
  • Working knowledge of MS Office required, hotel property management systems a plus.
  • Proven ability to multi-task in a high volume work setting with strong attention to detail and deadlines.
  • Dependable with reliable transportation and the ability to work a flexible schedule.
  • Ability to stand for extended periods of time.

Benefits for full-time Associates:

  • Health / dental / vision / life
  • 401k plan with 3% match after one year of employment
  • Company-wide discounts on hotel rooms and restaurants

We offer daily pay to all Associates through ZayZoon!!!

An equal-opportunity employer

Skills Required

  • Must be 18 years or older
  • Strong computer skills and ability to learn hotel property management systems
  • Ability to quickly learn front desk technical procedures, including check-in, check-out, selling skills, computer operations, and telephone operations
  • Strong communication and listening skills with the ability to work effectively with guests, employees, coworkers, and management
  • Working knowledge of Microsoft Office
  • Hotel property management systems experience
  • Ability to multitask in a high-volume work setting with strong attention to detail and deadlines
  • Dependable with reliable transportation and ability to work a flexible schedule
  • Ability to stand for extended periods of time
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The Company
HQ: Rapid City, SD
Year Founded: 1996

What We Do

Liv Hospitality, LLC is an independent, professional hospitality management company specializing in the development, ownership, and management of upscale resort properties, hotels, restaurants, gaming establishments, and bars.

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