Key Responsibilities
Greet residents and guests promptly with a professional and welcoming demeanor
Manage building access, visitor logs, and resident notifications
Answer and direct incoming calls in a clear and courteous manner
Accept and log packages, deliveries, and service requests accurately
Maintain a clean, organized, and controlled front desk area
Monitor lobby activity and report any concerns or incidents appropriately
Follow property-specific procedures and Stratton service standards at all times
Coordinate with property management and on-site staff as needed
Qualifications
Prior front desk, concierge, hospitality, or customer service experience preferred
Strong communication and interpersonal skills
Professional appearance and demeanor
Reliable, punctual, and detail-oriented
Comfortable using computers, phones, and basic systems
Ability to remain composed and attentive throughout the shift
Schedule
Flexible scheduling based on property needs
Day, evening, and overnight shifts available
Full-time and part-time positions offered
Compensation
Competitive hourly pay based on experience and schedule
Opportunities for growth into lead or full-time site roles
Work Environment
Indoor, customer-facing role within a residential community
Requires standing, walking, and maintaining an active lobby presence
Skills Required
- Prior front desk, concierge, hospitality, or customer service experience
- Strong communication and interpersonal skills
- Professional appearance and demeanor
- Reliable, punctual, and detail-oriented
- Comfortable using computers, phones, and basic systems
- Ability to remain composed and attentive throughout the shift
What We Do
Stratton Amenities is a national leader in hospitality and amenity management, specializing in luxury, hotel-style concierge and amenity services for residential and commercial properties. They provide tailored solutions for multifamily, mixed-use, condominium, and corporate offices, focusing on creating a culture of service and redefining the hospitality experience for residents and guests nationwide.
