Description
Position Summary:
The Front Desk Associate is responsible for creating a welcoming and professional first impression for all MedSpa clients. This role manages scheduling, client communications, check-in/check-out, and supports daily operations while delivering exceptional customer service and ensuring a seamless client experience.
Key Responsibilities
- Greet clients in a friendly, professional, and welcoming manner
- Schedule, confirm, and manage appointments for MedSpa services
- Answer phone calls, emails, and text inquiries in a timely manner
- Educate clients on services, promotions, and membership options
- Check clients in and out, collect payments, and process transactions
- Maintain accurate client records in EMR or scheduling system
- Assist with retail product sales and recommendations
- Coordinate provider schedules to maximize efficiency
- Manage wait times and ensure smooth client flow
- Maintain cleanliness and organization of the front desk and lobby area
- Support intake forms, and consent documentation as needed
- Address client concerns and escalate when appropriate
- Support social media efforts
Requirements
- High school diploma or equivalent required
- 1+ year of front desk, customer service, or MedSpa experience preferred
- Experience with scheduling software or EMR systems preferred
- Sales experience or comfort discussing services/products preferred
- Strong communication and interpersonal skills
- Excellent customer service and client experience skills
- Strong organizational and multitasking abilities
- Professional appearance and demeanor
- Attention to detail and accuracy
- Ability to work in a fast-paced environment
- Sales-minded with a service-focused approach
Skills Required
- High school diploma or equivalent
- At least one year of front desk, customer service, or MedSpa experience
- Experience with scheduling software or EMR systems
- Sales experience or comfort discussing services and products
- Strong communication and interpersonal skills
- Excellent customer service and client experience skills
- Strong organizational and multitasking abilities
- Professional appearance and demeanor
- Attention to detail and accuracy
- Ability to work in a fast-paced environment
- Sales-minded, service-focused approach
What We Do
DermDox Group is a physician-led dermatology and aesthetics platform dedicated to providing exceptional medical, surgical, and aesthetic care. Its mission is to provide high-quality services to patients in a personable environment, combining medical expertise with advanced aesthetic treatments to ensure optimal patient outcomes through compassionate, patient-centered care.
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