Oula delivers maternity care built around our patients—offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most.
Since launching in 2021, we’ve expanded to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. We currently have 4 clinics in the tri-state area, with three new clinics opening in 2026! Come join our team of clinicians, innovators, operators, and technologists passionate about setting a new standard in maternity care.
We’re looking for someone who is ready to make a meaningful difference in the lives of pregnant people and their families. As a Front Desk Associate at Oula in Brooklyn, NY, you’ll be the first warm welcome patients receive and a steady, reassuring presence throughout their visit. Your work will help create moments that patients remember long after their pregnancy journey ends, moments of feeling seen, supported, and truly cared for.
At Oula, we’re building a new model of maternity care that blends modern midwifery, thoughtful obstetrics, and a deeply patient-centered approach. Joining our team means being part of a mission to bring compassion, clarity, and dignity to every interaction.
This role is more than checking patients in and out. You’ll help create a seamless, meaningful experience — keeping our clinic running smoothly, helping patients feel comfortable and informed, and contributing to the supportive atmosphere that makes Oula special. It’s an ideal opportunity for someone excited to start their career in women’s health or grow within a mission-driven organization.
This is a full-time, in-person role based at our clinic located at 109 Montague St, Brooklyn, NY 11201, where you'll join a collaborative, kind, and passionate team dedicated to redefining what maternity care can feel like.
Key Responsibilities
- Creates smooth and effective clinic flow through waiting room management, care team communication and coordination in the clinic
- Is an expert schedule management, keeping patients on their care journey through careful scheduling and rescheduling of routine appointments such as blood draws, sonograms, handling reschedules, and managing late-arrival communications
- A friendly face that creates a wonderful in-person experience through warmly greeting patients and manage check-in and check-out processes with empathy and care. Keeps the space welcoming and in tip-top shape by Performing general front-of-house tasks, such as daily checklists, light tidying, plant care, and replenishing snacks, water, and tea
- Answers and triages patient phone calls, taking ownership of whatever comes your way to drive “one touch” resolution for the patient
- Drives financial sustainability by collect co-pays, payments for payment plans and support insurance billing
- Is responsible for general clinical administrative tasks such as retrieving medical records, processing referrals and obtaining prior authorizations
- Prepare for and participate in daily huddles to support smooth clinic operations
About You
- Passionate about improving maternity care through clinical excellence, technology, patient empowerment, and education
- A strong listener and communicator, able to connect with and support diverse patient needs
- A culture carrier aligned with Oula’s commitment to delivering exceptional, patient-centered care
- Highly organized, with the ability to manage daily tasks while contributing to longer-term projects
- Flexible and adaptable in a fast-paced, evolving environment
Desired Experience & Qualifications
- Associate’s degree or higher preferred; High School Diploma/GED required
- 2+ years of relevant healthcare experience
- Ability to work independently, efficiently, and with strong attention to detail
- Strong computer skills; EMR experience preferred
- Excellent interpersonal, organizational, and communication skills
- Demonstrated reliability, professionalism, and strong work ethic
Oula offers a competitive total rewards package which includes base salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued.
Oula's Commitment as an Equal Opportunity Employer:
We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter – this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.
Skills Required
- High School Diploma or GED
- Associate's degree or higher
- 2+ years of relevant healthcare experience
- Strong computer skills
- EMR experience
- Excellent interpersonal, organizational, and communication skills
- Ability to work independently with strong attention to detail
- Demonstrated reliability, professionalism, and strong work ethic
What We Do
Oula is a modern maternity center that brings together the best of midwifery and obstetrics to deliver a personalized, evidence-based pregnancy experience. We’re redesigning maternity care and raising the standard for pregnancy, so that everyone has the support they need to thrive before, during, and after birth. For too long, the hallmarks of maternity care in the U.S. have been disastrous health outcomes, poor experiences, and high costs. At Oula, we believe that by improving the experience of pregnancy and childbirth, we can improve outcomes, and bring down costs, too. And we’re seeing results: Oula performs better than average at the national, state, and city levels on several key metrics, including a lower rate of cesarean births and preterm deliveries. We do things a little differently because we believe that by improving experiences, we can improve those outcomes (and bring costs down, too!): ONE: Personalized care: At Oula, our team is able to spend twice as much time with patients as a regular obstetrician. . That means taking the time to listen, share information, and help our patients make the choices that are right for them. TWO: No false binaries: When it comes to pregnancy, we’re often forced to choose between false binaries: doctor or midwife, medicated birth or au naturale, modern medicine or human intuition. At Oula, we believe you shouldn’t have to choose. There is no right way to give birth; there’s only your way. THREE: Care and community: At Oula, we want patients to feel supported, empowered, and cared for from the moment they make their first appointment all the way through the “fourth trimester”, which means helping to build connection and community. Oula’s group education classes – such as birth plan workshop and postpartum “office hours” – are not only informative, but a chance to come together with others around a shared experience. Once a month, we provide dedicated space for BIPOC parents and families. FOUR:: Demographics: We are committed to serving a diverse patient base and making sure the care we provide at Oula is accessible to all. We proudly take insurance, including Medicaid. Nearly 1 in 5 Oula patients rely on Medicaid. 54% of patients identify as non-white or Hispanic Approximately 1 in 10 patients are LGBTQ+.
Why Work With Us
At Oula, we believe in honoring pregnancy as the transformative life moment it is, as opposed to simply reducing it to a clinical condition. That’s true for our patients, and it’s true for our employees, too. We are constantly working to do better for all moms, and our employees, too.
Gallery
.png)
.png)
