The Role
Provides polished front-desk and concierge service for residents and guests in a luxury residential community. Responsibilities include maintaining the lobby and desk, monitoring access, answering calls, distributing parcels, completing activity reports, addressing concerns, and supporting resident satisfaction. Requires at least one year of customer service experience, a high school diploma or equivalent, background check and drug screening, professional demeanor, strong judgment, and a proactive, solutions-oriented approach.
Summary Generated by Built In
Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Action is seeking a full-time Front Desk Associate to join our Beverly West team in Westwood, Los Angeles.
We’re seeking polished hospitality professionals who bring warmth, discretion, professionalism, and five-star service to every interaction. As a Luxury Residential Concierge, you’ll be the first and last impression for residents and guests, helping create a welcoming and memorable experience.
Compensation: $23 - $24 / hour
Schedule: Sunday - Wednesday 7:00 AM - 3:30 PM, Thursday 3:00 PM - 11:30 PM
What You’ll Do (Job Duties)
Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
Maintain the appearance of the front desk area, lobby, and main elevators.
Monitor lobby activity and maintain access control.
Provide concierge services.
Complete Daily Activity Report
Answer and direct incoming phone calls. Receive and distribute resident parcels.
Address resident and guest concerns and questions.
Demonstrate a strong understanding of the association's governing documents.
Who You Are (Skills/Experience)
Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
At least 1 year of customer service experience.
Highschool Diploma/GED or equivalent
Hospitality, luxury retail, or fine dining experience is preferred.
Hospitality Management college students or recent graduates are highly desired. Polished and professional appearance and demeanor
Upbeat and positive team player attitude
Strong judgment and solutions-oriented
Proactive customer service approach
Why You’ll Love Working at Action
At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Skills Required
- Must be over 18 years of age
- Successfully pass a pre-employment background check
- Successfully pass a pre-employment drug screening
- At least 1 year of customer service experience
- High school diploma, GED, or equivalent
- Polished and professional appearance and demeanor
- Upbeat and positive team-player attitude
- Strong judgment and solutions-oriented approach
- Proactive customer service approach
- Hospitality, luxury retail, or fine dining experience
- Hospitality Management college student or recent graduate
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The Company
What We Do
Action Property Management is a privately-owned HOA management company that provides comprehensive services including financial reporting, maintenance coordination, vendor management, and board support. They focus on helping communities thrive through professional management, leveraging proprietary technology like SnapHOA to enhance resident experiences and operational efficiency across residential developments in California and Texas.
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