Action seeks a service driven full-time Front Desk Associate to join our onsite team at our luxury high rise community, at Axis located in San Jose. This role is all about elevating the resident experience by delivering warm, attentive, and personalized service with exceptional follow through.
As the first point of contact, you’ll support daily front-of-house operations, assist residents and guests, resolve inquiries with professionalism, and help cultivate a welcoming, community-focused environment. This is an excellent opportunity for individuals who thrive in a hospitality-centric setting and take pride in creating memorable interactions.
Schedule: Sunday, Tuesday, Thursday, Friday, Saturday; 7:15 AM- 3:45 PM
Compensation: $20.00- $22.00 Per Hour (Depending On Experience)
Job Responsibilities:
- Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
- Maintain the appearance of the front desk area, lobby, and main elevators
- Monitor lobby activity and maintain access control
- Provide concierge services
- Complete Daily Activity Report
- Answer and direct incoming phone calls. Receive and distribute resident parcels
- Address resident and guest concerns and questions
- Demonstrate strong understanding of the association's governing documents
Qualifications / Requirements:
- Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
- Minimum of a High School Diploma or equivalent.
- At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
- Hospitality Management college students or recent graduates are highly desired
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach
Why Join Action?
- Action Property Management is committed to attracting and retaining the best talent in the industry.
- Proudly certified as a Great Place to Work® in 2025
- Rated 4.0 stars on Glassdoor - Check out our reviews here
- Comprehensive health benefits and paid time off package for qualifying employees
- Exclusive employee discounts through ADP Marketplace
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Values driven company culture promoting team work and excellence
Skills Required
- Be at least 18 years of age and pass a pre-employment background check and drug screening
- High School Diploma or equivalent
- At least 6 months of customer service experience
- Hospitality, luxury retail, or fine dining experience
- Hospitality Management college students or recent graduates (highly desired)
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented mindset
- Proactive customer service approach
What We Do
Action Property Management is a privately-owned HOA management company that provides comprehensive services including financial reporting, maintenance coordination, vendor management, and board support. They focus on helping communities thrive through professional management, leveraging proprietary technology like SnapHOA to enhance resident experiences and operational efficiency across residential developments in California and Texas.
