The Role
Greet and register guests, assign rooms and keys, handle reservations and payments, post charges, answer phones, maintain lobby appearance, and provide information about park and local amenities.
Summary Generated by Built In
We are looking for a friendly, outgoing person to work as a Front Desk Associate at the Front Desk at the beautiful Amicalola Falls State Park & Lodge!
Essential functions of the position:
- Greets, registers and assigns rooms to guests
- Issues room key
- Assists in pre-registration and blocking of reservations when necessary
- Becomes familiar with all park services/features, lodge amenities, local attractions/entertainment, shopping/dining and travel directions to respond to guest inquiries accurately
- Keeps records of room availability and guest accounts
- Computes bill and collects payment for guests
- Makes and confirms reservations
- Posts charges such as room, food or telephone to guest accounts
- Follows all cash handling procedures as established by Accounting
- Develops a thorough knowledge of room types, locations and selling strategies
- Knowledge of amenities and hours of operation
- Answers phones, directing calls to proper locations
- Ensures clean, orderly and attractive conditions of the lobby area
- Other duties as apparent or assigned by Manager or Supervisor
Skills Required
- Greet, register and assign rooms to guests
- Issue room keys and manage check-in/check-out procedures
- Assist with pre-registration and blocking of reservations
- Knowledge of park services, lodge amenities, local attractions and directions
- Keep records of room availability and guest accounts
- Compute bills and collect payment from guests
- Make and confirm reservations and post charges to guest accounts
- Follow cash handling procedures as established by Accounting
- Develop knowledge of room types, locations and selling strategies
- Answer phones and direct calls to proper locations
- Ensure clean, orderly and attractive lobby area
Am I A Good Fit?
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The Company
What We Do
Founded in 1999, Coral Hospitality is a full-service hospitality management and investment company specializing in the management of hotels, resorts, country clubs, condominiums, spas, and marinas. Dedicated to delivering world-class guest experiences, the company focuses on generating exceptional financial results for its clients and investors through an innovative, service-oriented approach to luxury property management across its three distinctive corporate divisions.
