Job Summary
Under the direct supervision of the Membership Associate, the Front Desk Associate will help create a fun and positive welcoming environment for all those who come to the JCC. The Front Desk Associate will present an appearance and an image consistent with the Schenectady JCC culture and expectations. Must possess mature judgment and sound decision-making.
General Duties
- Serve as the first point of contact for all members, prospective members, program participants and vendors.
- Monitor entrance through lobby doors.
- Process member account information using the DAXKO Operating System, including payments and program registration.
- Process new memberships including making photo ID badges and orienting members to use of facilities.
- Answer all incoming calls, assist caller with questions they may have and/or routing those calls to appropriate recipients.
- Keep track of current and upcoming events.
- Become knowledgeable of all programs and services the SJCC offers for all departments.
- Assist parents at afternoon/evening pick up for the after school program using walkie when necessary.
- General office tasks which may include copying and filing.
- Attend appropriate staff meetings.
- All other duties as assigned.
Minimum Qualifications
- Reliable, professional, energetic, and friendly.
- 1 year of customer service experience.
- Computer literate - must be proficient in the Microsoft Office Suite.
- Ability to work as a part of a team in a fast-paced environment.
- Ability to give clear direction.
- Ability to sit for long periods of time.
- Ability to enter information accurately into different systems.
- Ability to explain upcoming or current programs to members and community members.
We offer competitive wages and free membership.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. This job description is to be used as a guideline to describe the current functions and requirements of the position. The job description may change at any time based on business needs and/or job reorganization.
We are an equal opportunity employer. As such, employment decisions are based on merit, qualifications and abilities.
Skills Required
- Reliable, professional, energetic, and friendly demeanor.
- 1 year of customer service experience.
- Proficient in Microsoft Office Suite.
- Ability to work as part of a team in a fast-paced environment.
- Ability to give clear direction.
- Ability to sit for long periods of time.
- Ability to enter information accurately into different systems.
- Ability to explain upcoming or current programs to members and community members.
- Process member account information using the DAXKO Operating System (experience or ability to learn).
What We Do
Schenectady Jewish Community Center (SJCC) is a nonprofit community center serving Schenectady and surrounding counties. Its mission is to build a vibrant, welcoming, and inclusive community that embraces Jewish values and culture. The center provides fitness and aquatics facilities, early childhood and youth programming, camps, arts and senior services, and hosts community events and enrichment classes for all ages.
