About Ciela Senior Living:
Ciela offers seniors a state-of-the-art community which features incredible 360-degree views, expansive outdoor spaces, floor-to-ceiling windows, light-filled residences, gourmet California cuisine, engaging activities and a robust wellness program designed by Los Angeles’ top health professionals.
Front Desk Receptionist Job Description
Purpose:
To maintain the front desk area with an attitude of customer service, and to help create a positive first impression of the community, ensuring that residents, families, guests, and telephone callers are addressed promptly and treated in a courteous and friendly manner.
Minimum Eligibility Requirements:
Previous experience in a receptionist or customer service role
- Answers the telephone promptly and addresses caller questions in a courteous and professional manner
- Takes accurate and thorough telephone messages or directs the caller to the appropriate voicemail as requested to do so
- Greets and interacts with residents, family members, guests, and team members in a friendly and positive manner and directs them to the appropriate person or location, as necessary
- Responds to emergency calls from residents and alerts appropriate team members in a timely manner
- *Depending upon the community’s Café / Bistro operation; may be responsible for ensuring cleanliness, availability of beverages and snacks and maintaining appropriate inventory levels at the direction of the Business Office Manager
- Responds to inquiry calls from prospective residents in a timely and professional manner
- Creates a positive first impression of the community by maintaining a neat and tidy reception area and presenting self in a professional manner in terms of conduct and appearance
- Conducts community marketing tours as needed
- Assists with projects and reports to support department directors as needed, and at the direction of the Business Office Manager
- Assists with meal service in the dining area as needed
- Responsible for locking the community at the determined hour in the evening
- *Depending upon the community’s mail delivery procedures, may be responsible for sorting and distribution of resident and community mail at the direction of the Business Office Manager
- Attends all required team member meetings and in-service training sessions
- Upholds Residents’ Rights as defined by state regulations and by Company policy, at all times
- Supports and upholds all other Company policies, and the service philosophy
- Reliable and Predictable Attendance
- Other duties as assigned
Skills Required
- Previous experience in a receptionist or customer service role
- Previous experience in a senior living environment
- Strong interpersonal communication skills
- Proficiency in basic computer skills, including Word and Excel
- Ability to read, comprehend, write, and speak English
- Detail oriented with strong organizational skills
- Meet all health-related requirements pertaining to State licensure
- Maintain current CPR/First Aid credentials
- Maintain current Food Handlers credentials
- Maintain annual Continuing Education Credits
- Ability to perform duties with or without reasonable accommodation
- Subject to pre-employment screening including physical, drug and TB testing and criminal clearance
What We Do
Ciela Senior Living is a boutique, family‑owned resort‑style senior living community in Pacific Palisades, California. It provides independent living, assisted living and memory care with a strong wellness focus and hospitality-style amenities — including gourmet dining, hydrotherapy, fitness, and extensive outdoor spaces — delivering personalized care, biophilic design and resident-centered programs to support healthy aging and quality of life.
