Guest Experience & Facility (50%)
Greeting every guest within 10 seconds and notifying the host within 2 minutes
Log every visitor digitally (tablet/SharePoint) no paper
Hold guest wait time (seated to collected) to ≤ 7 minutes
Walk assigned floors daily (AM/PM) for cleanliness and log defects the same day
Own the meeting-room calendar and perform pre-meeting AV/seating checks
Run the VIP/OEM delegation checklist and new-joiner welcome for named visit types
Customer Support (25%)
Call customers to confirm upcoming appointments and flag cancellations the same day
Complete at least 12 callback confirmations per day
Clean CRM data in batches assigned by DTO (missing fields, duplicates)
Log every call and correction directly in CRM — no side lists
Use only the CX/SAP access provisioned and scoped by DTO, including the per-brand lead audit
Scan and index non-confidential documents per the file-naming SOP
Admin Support (25%)
Receive and deliver financial checks to Finance and vendors
Handle incoming/outgoing correspondence, couriers and internal mail
Support onboarding-related paperwork and vendor/contract documentation for assigned offices
Staff townhalls, birthdays and events: registration, badges and attendance capture
No access to salary, contracts, or disciplinary records
Requirements
- Bachelor's degree in business administration, Hospitality Management, or a related field (or equivalent practical experience)
- Strong communication and interpersonal skills, with a customer-first attitude
- 1–3 years of experience in a receptionist, guest relations, customer service, or administrative support role.
- Proficiency with digital logging tools (tablet/SharePoint) and CRM/SAP CX systems
- Strong attention to detail and organizational skills; able to multitask under guest-facing pressure
- Working knowledge of MS Office and good general digital literacy
- Fluent in Arabic and English, spoken and written
Skills Required
- Bachelor's degree in business administration, Hospitality Management, or a related field, or equivalent practical experience
- Strong communication and interpersonal skills with a customer-first attitude
- 1-3 years of experience in receptionist, guest relations, customer service, or administrative support
- Proficiency with digital logging tools, including tablets and SharePoint, and CRM/SAP CX systems
- Strong attention to detail and organizational skills, with the ability to multitask under guest-facing pressure
- Working knowledge of Microsoft Office and general digital literacy
- Fluency in spoken and written Arabic and English
What We Do
Abou Ghaly Motors (AGM) is an Egyptian automotive and mobility group founded in 1980. It represents and distributes major vehicle brands, including Mercedes-Benz, Geely and Subaru, while providing automotive sales, preowned-car trading, after-sales maintenance, repairs, spare parts, vehicle rentals, insurance and related financing. Its customer-first mission is to deliver integrated, technology-enabled mobility solutions and high-quality service for individuals and corporations across Egypt.
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