Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management, administrative, and mission support services to federal agencies nationwide. For more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney’s Office (USAO), and the U.S. Department of Agriculture (USDA). Known for our integrity, transparency, and commitment to excellence, Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible.
**Contingent Upon Award**
Position Overview
Serves as the primary point of contact for visitors, staff, and stakeholders, delivering professional front office and administrative support. This role ensures smooth day-to-day operations by managing communications, coordinating activities, and supporting leadership in a fast-paced, mission-driven environment.
Scope of Work Oversight
- Front office operations and administrative support
- Customer interaction and communication coordination
- Scheduling, onboarding support, and personnel tracking
- General administrative and leadership support functions
Key Responsibilities
- Manage front desk operations and greet visitors
- Answer phones and coordinate communications
- Support onboarding and administrative processes
- Schedule meetings and manage calendars
- Assist leadership with administrative tasks
- Track personnel and training information
Qualifications
- High school diploma (or equivalent)
- 3+ years of professional office experience
- Proficiency with Microsoft Office and standard HR/administrative systems
- Strong communication, organizational, and interpersonal skills
- Ability to perform in a high-volume, fast-paced environment
Work Environment
- Primarily on-site, with presence required to meet mission and operational needs
- Telework may be authorized on a case-by-case basis depending on business requirements
- High-volume, fast-paced environment supporting critical federal hiring operations and national security missions
Benefits
At Crossroads, we invest in our people by offering a comprehensive benefits package that supports your health, financial future, and overall well-being.
- Comprehensive Medical, Dental & Vision
- 401(k) with Employer Match
- Employer-Paid Life & Disability Insurance
- Generous PTO & Paid Holidays
- Flexible Spending Accounts
- Wellness & Employee Assistance Programs
Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Equal Opportunity Employer/Veteran/Disabled
Skills Required
- High school diploma or equivalent
- 3+ years of professional office experience
- Proficiency with Microsoft Office
- Proficiency with standard HR/administrative systems
- Strong communication, organizational, and interpersonal skills
- Ability to perform in a high-volume, fast-paced environment
