General Summary
Combines front office customer service with permit processing and administrative support; answers inbound calls in a prompt, courteous and professional manner ensuring the highest service standards and provides administrative support to the overall operations of the business.
Primary Duties and Responsibilities
- Answer all inbound calls and assist the caller or redirect to the appropriate department and/or individual.
- Greet customers and visitors.
- Prepare and mail various customer correspondence.
- Coordinate with various municipalities to process, submit and track permits.
- Coordinate with customers and building departments for project inspections.
- Filing, faxing, copying and other administrative tasks.
Qualifications and Skills
- High school diploma.
- Preferably at least one year’s experience interacting with customers (i.e. retail, restaurant, service) in some capacity.
- Excellent communication and interpersonal skills to effectively and professionally communicate with customers, sales professionals and other team members.
- Detail-oriented with the ability to multi-task and prioritize in a fast paced, high-volume environment with an emphasis on data entry accuracy and timeliness.
- Exceptional follow-through and organizational abilities.
- Ability to be able to work independently or as a team.
- Strong computer proficiency.
Physical Requirements
- Position is largely a sedentary role with heavy phone and computer work.
Job Description_Front Desk_Admin Coordinator.docx
Monday - Thursday: 8:00 a.m. - 4:00 p.m.; Friday: 8:00 a.m. - 2:00 p.m.
Saturday: 8:00 a.m. - 10:00 a.m. on a rotating schedule
Skills Required
- High school diploma
- At least one year of customer-interaction experience
- Excellent communication and interpersonal skills
- Detail-oriented with ability to multitask and prioritize in a fast-paced, high-volume environment
- Data-entry accuracy and timeliness
- Exceptional follow-through and organizational abilities
- Ability to work independently and as part of a team
- Strong computer proficiency
What We Do
Wallside Windows manufactures and installs made-to-order replacement windows from its Taylor, Michigan factory, serving Michigan and northern Ohio. It sells directly to homeowners and offers high-quality, durable, well-insulated products designed to help save on energy bills and add value to homes. The company also builds custom windows for individual homes and functions as a regional window manufacturer and home-improvement provider for residential customers.
