Front Desk Administrative Assistant-Gastroenterology Office

Job Title: Administrative Assistant Department: Oswego Health Medical Practice

Reports to: Site Manager Revision Date: 8/19/2024

Status: Non-Exempt

Job Summary: The Administrative Assistant works under the direction and supervision of the onsite practice leadership, clinicians, and the general direction of the Clinical Operations Director and Executive Director in accordance with the objectives, policies and procedures of Oswego Health Medical Practice and established professional standards.

Duties/Responsibilities:

• Use the electronic health record system to schedule, reschedule or cancel patient appointments.
• Verify insurance coverage for patients prior to their scheduled appointments.
• Check patients in and out for their appointments using the electronic health record system.
• Ensure all patients paperwork, demographics, insurance information, etc. is up to date.
• Collect patient co-pays and other payments as required.
• Receive and screen telephone calls, providing information with discretion and courtesy, answering inquiries and re-directing as necessary.
• Listen to voicemails and respond in a timely manner.
• Process all incoming and outgoing mail daily.
• Assist with obtaining patient medical records as needed.
• Assist practice leadership with various projects such as data collection, reports, communication follow-up, organizing and maintaining files as well as coordinating various paperwork associated with each project as requested.
• Compose correspondence, reports, meeting minutes and spread sheets as requested.
• Confidentially communicate with in-house staff and outside vendors and consultants on Oswego Health Medical Practice related information.
• Attend meetings as required and participate on committees as directed.
• Enhance professional growth and development through in-service and educational programs.
• Demonstrate supportive and empathetic communication and behavior when in contact with guests (patients, visitors, clinicians, employees, volunteers, etc.).
• Maintain discretion with sensitive, confidential information concerning clinicians, employees and patient related material, as well as information contained in letters and other documents.
• Perform other duties as assigned.

Required Skills/Abilities:

• Word processing, typing, spreadsheet and data base development skills.
• Excellent verbal and written communication skills, as well as active listening skills.
• Ability to provide superior patient experience in an office setting is required.
• Ability to work effectively and communicate effectively in a team environment; continuously looking for solutions to improve patient care.
• Ability to cost-effectively manage use of resources and supplies.

Education and Experience:

• Associate’s degree and/or three years related experience preferred.
• Customer service experience preferred.
• Health care experience preferred.

Working Conditions:

• Requires department specific orientation.
• Position may require some travel.
• May require frequent walking, standing, bending, and lifting using proper body mechanics.
• Position requires attendance, as scheduled, to ensure requirements are met.
• Requires attending meetings as well as participation on committees as required.
• May require participation in in-service programs, cross-training, and mandatory classes.
• Occasionally requires assignments to other practices/schedules as needed.
• Maintain confidentiality in all patient, hospital, and physician-related information; demonstrate complete discretion when discussing patient information.

Pay Range: $17.34-$20.81

Employee salary is based on commensurate experience and other qualifications.

About Oswego Health:
The mission of Oswego Health is to provide accessible, quality care and improve the health of residents throughout Oswego County. As a nonprofit healthcare system established in 1881, Oswego Health is proud to be Oswego County’s largest private employer. More than 1,300 employees spread throughout its 18 locations, work for the Oswego Health system, which includes the 132-bed community Oswego Hospital, a 32-bed psychiatric acute-care facility with multiple outpatient behavioral health service locations, The Manor at Seneca Hill, a 120-bed skilled nursing facility, and Springside at Seneca Hill, an independent retirement community. The health system also operates Oswego Health Home Care, the only hospital-based certified home healthcare agency in the County, as well as two outpatient centers, including the Fulton Medical Center, offering urgent care, lab, medical imaging, physical therapy, and occupational health services, and the Central Square Medical Center, offering urgent care, lab, medical imaging, and physical therapy services. In addition, the healthcare system includes Oswego Health Medical Practice, a multi-specialty medical group offering the community accessible, high-quality healthcare. 100+ physicians and advanced practice providers offer an extensive array of services across CNY, including primary care and specialty care in the areas of orthopedics, cardiology, ENT, gastroenterology, breast care, general surgery, urology, and bariatrics.

EQUAL EMPLOYMENT OPPORTUNITY

Oswego Health is committed to providing equal opportunity in all employment-related matters, without regard to race (including traits historically associated with race), creed, color, religion, sex/gender, national origin, age, marital or familial status, disability, pregnancy-related condition, sexual orientation, gender identity, gender expression, transgender status, citizenship status, ancestry, arrest/conviction record, military or veteran status, domestic violence victim status, genetic predisposition or carrier status, reproductive health decision making, relationship or association with a member of a protected category, or any other legally protected characteristic. Decisions affecting your position including, but not limited to, recruitment, hiring, placement, promotion, transfer, compensation, benefits, training, tuition assistance, leaves of absence, disciplinary action, layoff/recall, and terminations will be made in accordance with this policy.