The Role
Greet and assist guests; promptly check guests in and out; manage reservations and special requests; post charges accurately; handle cash, checks and credit cards; use front office computer/manual systems; know rates, discounts, cancellation and relocation procedures; take same-day reservations; work varied shifts to provide excellent guest service.
Summary Generated by Built In
Job Summary & ResponsibilitiesPreferred Qualifications
What you will be doing
- $18 an hour
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
What we are looking for
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our guests!
Skills Required
- Greet guests and perform check-in/check-out procedures
- Knowledge of Front Office computer or manual system, including daily transactions
- Accurate cash handling, receiving payments and making change
- Ability to post charges promptly and accurately
- Knowledge of hotel rates, discounts, cancellation and relocation procedures
- Ability to take same-day reservations quickly (approximately 2 minutes)
- Availability to work varying schedules including nights, weekends, and holidays
- High work ethic, self-initiative, and teamwork/guest-service orientation
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The Company
What We Do
Remington Hospitality is a dynamic, independent hotel management company with over 40 years of experience. It manages over 120 hotels, spanning 26 brands and 19 independent or boutique properties. Specializing in project, property, and condominium hotel management, the company focuses on maximizing operating performance and delivering exceptional results for owners, investors, and guests through a performance-driven culture and a commitment to professional service.
