The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.
Under direct supervision, performs Fedwire and Check payment processing functions; performs research to resolve exceptions errors by performing financial transactions, validating data and preparing correspondence to customers. Provides support and collaboration on elements needed to complete projects; prepares and maintains various databases and reports, including critical and confidential information; prioritizes to accomplish desired results or work assignments; supports projects relating to the business operations, quality management, and operational controls.
The position will be primarily on-site with residency commutable to our Boston or Atlanta office.
Position Hours will be rotate with the following schedules: 7:30am - 4:00pm; 8:30am - 5pm and 11am - 7:30pm during your 5 day work week Monday - Friday.
Responsibilities:
- Research commercial, government, and exception transactions in the appropriate application by performing financial transaction research, validating data, and preparing correspondence to customers.
- Executes complex payment processing programs. These include day one and day two system operations management of Fedwire, ACH, Check, and other payment applications; Performs commercial and government accounting and settlement, system monitoring, check processing, exceptions processing, payment repair, and workflow management; Escalates payment-related issues to senior staff or management as needed.
- Assists customers with questions, provides customer education, and coordinates with the customer and with other national sites that provide interfacing customer services. Follows up with customers to ensure problem resolution for routine inquiries; Communicates professionally with internal and external customers in a respectful and helpful manner.
- Processes, verifies, balances, and prepares reports of transactions for leadership and other stakeholders, updates and maintains databases.
- Utilizes a variety of documented procedures and online tools for troubleshooting to process items and research customer issues and provide problem solving. Escalates complex problems, as appropriate.
- Addresses and resolves customer inquiries regarding Fedwire, ACH and Checks transactions for internal and external customers, including Government Agencies.
- Effectively and efficiently performs data entry of information in various Payment Processing applications including electronic payment repair functions and research of exception items.
- Demonstrates ability to operate in a team environment with high results orientation; displays effective interpersonal skills.
- Contributes to process improvement projects; assists in modifying and updating existing business processes; may participate in cross-department initiatives and projects.
- Perform other duties as assigned.
Qualifications
Education: High School Diploma or GED
Experience: Minimum 2-5 years of relevant experience, prefer experience processing flow of checks and making adjustments within the banking industry. Experience conducting basic research and data collection. Ability to analyze and resolve cases.
Knowledge
- Proficient in Excel, Access, Word, and Power Point
- Business Operations
- Banking Accounting
- Customer Service
Technical Skills
Proficient Communication
- Written, listening and verbal
- Strong Attention to detail
- Strong 10 Key Skills
Independent thinker and Self-Management
- Works well independently and able to make decisions with limited supervision
Organization and Team collaboration skills
- Can meet daily deadlines while managing high-volume case loads and work well in a team environment.
Salary
The salary range for this position is $57,400 - $86,100. The Boston Fed believes in salary transparency. The final salary and offer will be determined by the applicant’s background, skills, internal equity, and alignment with market data. We anticipate hiring toward the lower end of this range for candidates who meet the minimum qualifications, with room for growth as skills develop.
The Federal Reserve Bank of Boston is committed to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
For this job, any offer of employment is contingent upon successfully passing a two-phase security screening. The first phase consists of the satisfactory completion of a physical examination (including a drug screening), reference checks, and a security investigation consisting of credit and criminal history checks.
The second phase, which might not be complete until after you begin working at the Reserve Bank, is an additional risk-based security screening determined by the risk rating of the position. Depending upon the sensitivity of the position, this phase may include, and is not limited to, work and residency eligibility verification, and personal interviews with the candidate, references, and prior employers.
All applicants must have resided in the United States for at least three (3) years.
Full Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)NoJob CategoryCustomer Experience Family GroupWork ShiftFirst (United States of America)The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
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Skills Required
- High School Diploma or GED
- 2-5 years relevant payments or banking operations experience
- Experience processing checks and making adjustments (preferred)
- Proficient with Excel, Access, Word, and PowerPoint
- Knowledge of banking accounting, settlements, and payment operations (Fedwire/ACH/Checks)
- Strong written, listening, and verbal communication skills
- Strong attention to detail and ability to manage high-volume case loads
- Strong 10-key skills and accurate data entry
- Ability to work independently and make decisions with limited supervision
- Ability to work on-site with residency commutable to Boston or Atlanta and rotate assigned shifts
- Must have resided in the United States for at least three (3) years
- Able to pass background checks, fingerprinting, drug screening, credit and criminal history checks
What We Do
This page is dedicated to Federal Reserve System career and employment related information only. Comments not pertaining to Fed recruiting will be removed. The Fed - Make a world of difference in the global economy OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government. OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward. Why Our People Choose Us: Our reputation precedes us There will always be room for personal growth Our people are first You’ll find the right balance Your responsibilities will be meaningful We hope that you will be our future colleague. Find your preferred locations around the United States and explore the breadth of opportunity available at the Federal Reserve. Atlanta https://www.frbatlanta.org/ Boston http://www.bostonfed.org/ Chicago https://www.chicagofed.org/ Cleveland https://www.clevelandfed.org/ Dallas http://dallasfed.org/ Kansas City https://www.kansascityfed.org/ Minneapolis https://www.minneapolisfed.org/ New York http://www.newyorkfed.org/ Philadelphia https://www.philadelphiafed.org/ Richmond https://www.richmondfed.org/ San Francisco http://www.frbsf.org/ St. Louis https://www.stlouisfed.org/ Board http://www.federalreserve.gov/
