FRFS Operations Support Analyst

Posted 9 Days Ago
12 Locations
In-Office
Senior level
Fintech • Payments • Financial Services
The Role
As an Operations Support Analyst, you will coordinate projects, support operations strategy, manage processes, and provide expertise to the team while collaborating across functions for effective delivery of payment services.
Summary Generated by Built In
CompanyFederal Reserve Bank of Kansas City

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.

The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.
The Operations Group within the Federal Reserve Financial Services (FRFS) Enterprise delivers payment services to our customers. Operating around the clock and around the calendar, across the full customer lifecycle, we onboard customers, deliver Check, FedACH®, Fedwire Funds, Fedwire® Securities, the National Settlement Service, our FedLine customer access solutions and FedNowSM services. We also support customer testing and spearhead resolution of any issues that we or our customers encounter. In short, we deliver the services that our customers rely on when they choose Federal Reserve Financial Services.

Your role as an Analyst 

  • Build a strong understanding of Operations Group functions and serve as a trusted partner across teams, supporting a wide range of analytical, process, and project needs  

  • Lead and coordinate cross-functional projects, partnering closely with teams to drive progress, manage dependencies, and keep work on track 

  • Support key Operations Strategy areas, including strategic planning and reporting, financial planning and analysis, internal communications, identity and access management, records management, and operations compliance  

  • Serve as a thought leader for solving complex business problems with innovative solutions and approaches that maximize business value and desired outcomes 

  • Manage recurring business processes (e.g., quarterly reviews, strategic reporting, customer compliance) while continually improving their effectiveness 

  • Provide expertise to the team and support less experienced staff through coaching, delegation, and work review 

  • Lead or support ad hoc deliverables 

 

Requirements 

  • Typically requires Bachelor’s degree from an accredited college or university, or equivalent combination of directly related education and/or experience 

  • Typically requires at least 6 years of relevant work experience.

  • Demonstrated ability to take initiative, anticipate needs, and manage responsibilities and keep projects and processes moving forward with limited oversight Exhibits agility and resilience in navigating evolving needs, organizational shifts, and shifting priorities 

  • Applies strong criticalthinking skills to pull together information from different places and form strong recommendations and well-reasoned decisions, even with limited direction 

  • Strong written and verbal communication skills with the ability to share ideas clearly and concisely and adjust the message for different audiences 

  • Skilled at building strong partnerships with people in different roles and collaborating to get work done. 

  • Federal Reserve Financial Services (FRFS) and/or financial services/payments experience desired 

 

 

Locations: 

  • The selected candidate will reside within a reasonable commuting distance defined by the employing Reserve Bank and will work full-time onsite 

  • The following Reserve Bank locations are preferred due to the concentration of FRFS operations team members in these locations: Atlanta, Boston, Kansas City, Minneapolis, New York, and Richmond.

  

 

Screening:

This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. The candidate's start date may be impacted by completion of the screening. The areas screened may include education/employment verification, criminal history, credit history, and reference checks.

In some cases, positions require access to confidential supervisory information, access to which is limited to "Protected Individuals" as defined by regulation of the Board of Governors of the Federal Reserve System, 12 CFR 268.205. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and lawful permanent resident aliens (also known as "green card holders") who are eligible for and seeking United States citizenship within the requisite timeframes.     

Sponsorship:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

  

This end date for this posting is May 4, 2026

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryOperations Family Group

Work ShiftFirst (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

Privacy Notice

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
Kansas City, MO
2,289 Employees

What We Do

This page is dedicated to Federal Reserve System career and employment related information only. Comments not pertaining to Fed recruiting will be removed. The Fed - Make a world of difference in the global economy OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government. OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward. Why Our People Choose Us: Our reputation precedes us There will always be room for personal growth Our people are first You’ll find the right balance Your responsibilities will be meaningful We hope that you will be our future colleague. Find your preferred locations around the United States and explore the breadth of opportunity available at the Federal Reserve. Atlanta https://www.frbatlanta.org/ Boston http://www.bostonfed.org/ Chicago https://www.chicagofed.org/ Cleveland https://www.clevelandfed.org/ Dallas http://dallasfed.org/ Kansas City https://www.kansascityfed.org/ Minneapolis https://www.minneapolisfed.org/ New York http://www.newyorkfed.org/ Philadelphia https://www.philadelphiafed.org/ Richmond https://www.richmondfed.org/ San Francisco http://www.frbsf.org/ St. Louis https://www.stlouisfed.org/ Board http://www.federalreserve.gov/

Similar Jobs

Tempus AI Logo Tempus AI

Manager, Biostatistics

Artificial Intelligence • Big Data • Healthtech • Machine Learning • Analytics • Biotech • Generative AI
Remote or Hybrid
4 Locations
3775 Employees

ServiceNow Logo ServiceNow

Principal Customer Success Executive

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Remote or Hybrid
Austin, TX, USA
28000 Employees

Boeing Logo Boeing

Experienced Procurement Analyst

Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
In-Office
Dallas, TX, USA
170000 Employees
78K-111K Annually

Boeing Logo Boeing

Experienced NDT Quality Test Specialist (Non-Destructive Test) Level II

Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
In-Office
San Antonio, TX, USA
170000 Employees
99K-119K Annually

Similar Companies Hiring

Granted Thumbnail
Mobile • Insurance • Healthtech • Financial Services • Artificial Intelligence
New York, New York
23 Employees
Scotch Thumbnail
Artificial Intelligence • eCommerce • Fintech • Payments • Retail • Software • Analytics
US
35 Employees
Kepler  Thumbnail
Fintech • Software
New York, New York
6 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account