Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.
Job Summary
Core Competencies
Administer and Manage FreshService SaaS Application.
IT Service Management Methodologies: ITIL, Incident Management, Change Management, and Problem Management.
Enterprise Service Management Methodologies: Knowledge Management, Asset Management, and Alert Management.
Azure Cloud Services: Identity and Access Management, Azure Active Directory (Entra ID), Azure Assets, Role Based Access Control.
FreshService Administration
Administration and oversight of all FreshService modules, including but not limited to Incident, Change, Problem, Alert, Management modules.
Administration and organization of automation, such as workflows, business and Supervisor rules, Service Level Agreement policies.
Setting up Hardware and Software asset management within FreshService
Create documentation of FreshService configuration, end user articles, and guides.
Responsible for maintaining and sharing knowledge of policies and procedures of the IT ticketing system.
FreshService Consultant
Jointly interfacing with IT and business units to develop requirements and configuration support for using FreshService optimally.
Develop, implement and ensure processes, procedures, and standards are followed, across all workspaces.
Establish parameters for and monitor work quality and performance metrics in FreshService Analytics and Tableau.
Conduct root-cause analysis to identify systemic issues and prevent future incidents.
Create analysis and trending reports for assigned unit.
Copilot the FreshService internal user group with IT Services team.
Qualifications
Top Skills
What We Do
Pinnacle Group is a leading provider of information technology and workforce solutions. Pinnacle Group includes Pinnacle Technical Resources, Inc., its flagship information technology staffing and consulting services provider; Pinnacle MSP, a managed services provider; Pinnacle Payrolling, a payrolling and independent contractor compliance provider; Pinnacle Canada, which provides staffing, MSP and payrolling services in Canada.
Pinnacle Group has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit http://www.pinnacle1.com
Apply online now at http://www.pinnacle1.com/careers/
