Who We Are
Joybuy is JD.com’s dedicated retail platform for Europe, offering products across a wide range of categories. Operating across the UK, Netherlands, Germany, France, Belgium and Luxembourg, we’re building the future of retail through smart systems, bold ideas, and a customer-first mindset. Backed by JD.com, also known as JINGDONG, and its trusted global technology and supply chain ecosystem, we deliver a shopping experience that is speedy, reliable, and genuinely enjoyable. If you’re ready to make a difference, bring your talent and grow with us. Don’t just buy, Joybuy.
Learn more about who we are and what we do: https://about.joybuy.com/about/
What We Offer
Joining Joybuy means becoming part of a business where people, innovation, and impact work together to shape the future of cross-border e-commerce. You’ll contribute to smart supply chains, efficient logistics, and meaningful projects that drive real customer value. With a competitive salary, great office locations, and a supportive, people-first culture, you’ll have the space to grow your career, learn from talented colleagues, and make a genuine impact in a fast-expanding international business.
About The Team
You’ll be joining the Joybuy team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Summary
The Fresh Category Operations Manager is responsible for overseeing the end-to-end operations of the fresh produce supply chain, ensuring products are sourced, handled, and delivered efficiently while maintaining quality, food safety, and service standards. The role coordinates with growers, packers, logistics providers, retailers, and internal teams to optimize product availability, minimize waste, and achieve commercial objectives.
What you will do
Oversee daily operations across sourcing, packing, logistics, and distribution of fresh products
Coordinate with growers, packers, consolidators, freight forwarders, and retailers to ensure a reliable supply chain where applies to
Monitor product quality, food safety, traceability, and compliance with customer and regulatory requirements.
Work with 3rd party service provider to plan inventory, replenishment, and demand fulfilment to maximize product availability while minimizing shrinkage and waste.
Oversee inbound and outbound logistics, ensuring timely deliveries and resolving operational issues.
Track key operational metrics, including service levels, costs, inventory, waste, and supplier performance, and drive continuous improvement.
Lead cross-functional collaboration with procurement, sales, quality assurance, and logistics teams to support business objectives.
Develop and maintain standard operating procedures (SOPs) and implement process improvements to enhance operational efficiency.
Manage relationships with external service providers and negotiate operational service levels where applicable.
Set up selling strategies together with 3rd party merchants ensure 4ps are competitive and seasonal reflecting.
About you
Extensive experience in UK and EU fresh food, agriculture, FMCG, or supply chain operations.
Strong understanding of fresh produce handling, cold chain logistics, inventory management, and quality assurance.
Knowledge of import/export processes, customs, and freight operations is an advantage.
Excellent planning, analytical, problem-solving, and stakeholder management skills.
Ability to work in a fast-paced environment and manage multiple operational priorities.
Proficiency in ERP, WMS, or supply chain management systems and Microsoft Excel.
Mandarin speaking is a bonus but not essential
At Joybuy, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
Skills Required
- Extensive experience in UK and EU fresh food, agriculture, FMCG, or supply chain operations.
- Strong understanding of fresh produce handling, cold chain logistics, inventory management, and quality assurance.
- Knowledge of import/export processes, customs, and freight operations.
- Excellent planning, analytical, problem-solving, and stakeholder management skills.
- Ability to work in a fast-paced environment and manage multiple operational priorities.
- Proficiency in ERP, WMS, or supply chain management systems and Microsoft Excel.
- Mandarin speaking.
What We Do
JD.com, Inc. (Nasdaq: JD) is China's largest retailer, online or offline, and the world's third largest Internet company by revenue. With more than 300 million customers, JD.com is expanding quickly in China because consumers increasingly demand the authentic, high-quality products JD is known for. We work closely with both domestic brands and top international brands to bring fresh food, apparel, home appliances, baby products and more to Chinese consumers. To power this massive business we operate our own nationwide logistics network, from warehouses to the last mile. We can deliver up to 90% of orders same- or next-day, making our service the fastest and most reliable delivery service of any large-scale e-commerce company in the world. By investing in the most cutting edge technologies, JD.com is shaping the future of retail in China and beyond. Our scientists are working on innovative solutions for all parts of our business using big data, artificial intelligence, robotics, computer vision, virtual and augmented reality, unmanned vehicle systems, and more. Headquartered in Beijing, JD.com is a Fortune Global 500 company with offices around the world, including in New York, Tokyo and a research and development center in Silicon Valley.
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