The Role
The Customer Support Specialist will manage complex customer cases, providing exceptional service and support while mentoring team members. Effective communication in French is essential.
Summary Generated by Built In
Are you passionate about delivering exceptional customer service in a dynamic and fast-paced environment? Join our team as a Customer Support Specialist, where you'll play a key role in managing complex customer cases from start to finish, ensuring satisfaction at every step.
Key
Responsibilities
- Handle complex
customer requests by managing cases from start to finish (from case opening to
closure).
- Demonstrate a
comprehensive understanding of case management activities, offering a
360-degree view of the automotive environment. This includes managing all tasks
related to a case, both Front and Back Office.
- Possess in-depth
knowledge of remote customer service techniques and procedures to ensure
optimal satisfaction, even during challenging or conflictual calls.
- Communicate
effectively with various stakeholders (customers, service providers, and
business partners) through phone calls (inbound and outbound), emails, and case
management tools.
- Support and
mentor new team members or those in need, acting as a quality ambassador within
the team.
Requirements
Profile Sought
- Thoughtful,
organized, and meticulous; reliable and consistent.
- Strong writing
skills in French and comfortable working with numbers.
- Excellent
listening, comprehension, and analytical skills.
- Team-oriented
mindset.
- Resilient under
pressure and adaptable to change.
Working Hours
- Available to work
on a 24/7 rotating schedule.
- Willingness to
work on Saturdays, Sundays, and Mauritian public holidays.
Skills
- Proficient in
office software tools.
- Language: Fluent
in French (spoken and written).
Location
- Ébène, Mauritius
Education
& Professional Experience
- Minimum HSC
(Higher School Certificate) or SC (School Certificate) with several years of
relevant experience.
- At least 2 years
of experience in a similar customer-facing environment.
Skills Required
- Fluent in French (spoken and written)
- At least 2 years of experience in a similar customer-facing environment
- Minimum HSC (Higher School Certificate) or SC (School Certificate)
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The Company
What We Do
Sabenza IT is a niche recruitment company specializing in Information Technology, SAP, Finance, and Engineering roles, with over 23 years of experience.
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