GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 150 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.
About the roleContract period: Start ASAP — end of 2026
Focus: Handle partner contacts efficiently and with high quality while providing a consistent partner experience.
GetYourGuide partners rely on fast, clear, and correct support. We’re looking for a freelancer who can take ownership of day-to-day partner requests, solve issues end-to-end, and keep communication tight, friendly, and professional.
You will:As our Freelance Partner Engagement Specialist, you will focus on operational partner support and account handling:
- Manage partner contacts end-to-end: Respond to inbound partner requests via email, clarify needs, and drive cases to resolution.
- Deliver high-quality outcomes efficiently: Provide accurate answers, strong follow-ups, and clear next steps—without unnecessary back-and-forth.
- Spot patterns and propose improvements: Flag recurring issues and friction points, and suggest practical fixes.
- Partners get fast first responses and clear resolutions
- Cases are handled with consistent logic and excellent documentation
- Escalations are well-scoped (right details, right owner, right urgency)
- Communication is simple, polite, and confident
- Improvement ideas are shared
- Strong operational support experience, ideally in B2B, marketplaces, travel, or customer service operations
- Confidence handling a high volume of partner messages while keeping quality high
- Clear, structured written communication (you can explain complex topics simply)
- Comfortable working with customer service tools
- Ability to work independently
- English fluency (written and spoken)
- Contract duration: Through end of 2026
- Location: Berlin preferred; remote possible within the CET timezone
- Time commitment: Flexible, to be agreed (e.g., part-time or full-time coverage windows)
Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.
Important notice: Protect yourself from recruitment scamsWe want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to [email protected]. Stay vigilant and protect yourself from recruitment scams.
#LI-Hybrid
Similar Jobs
What We Do
GetYourGuide is a leading global online marketplace to discover and book experiences worth traveling for. Travelers can use GetYourGuide to find things to do in more than 11,000 cities, including tours from local experts, exclusive access to must-see attractions, as well as immersive bucket-list experiences through its Originals by GetYourGuide offering. Since being founded, the GetYourGuide platform has sold 150 million tickets from 30,000 supply partners who leverage GetYourGuide’s easy-to-use platform to grow their businesses. If you share our passion and would like to join our team, check out our open positions at careers.getyourguide.com or take a look behind the scenes of GetYourGuide on our blog: inside.getyourguide.com.
