We are looking for a Freelance Trainer with Automotive Industry experience for upcoming training and coaching projects with leading premium and luxury brands.
Who We Are
Founded in 2006, CXG is a global customer experience agency specializing in the premium and luxury industries. We serve over 200 luxury clients with a multicultural team of 250+ professionals.
Our mission is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.
We are passionate about delivering impact. Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.
Role Summary
As a freelance trainer, you will collaborate with our team on a project basis to deliver high-impact learning experiences that drive real change on the ground. Depending on project needs, your responsibilities may include:
- Understanding our clients’ learning objectives and tailoring training to their brand and business needs
- Liaising with Project Managers and internal teams to align on training objectives, content, and schedules
- Supporting the design and development of impactful training programs and materials
- Delivering engaging training sessions both in-person and online (e.g., retail programs, workshops, coaching)
- Creating a vivid and dynamic learning environment to inspire mindset shifts and develop practical skills
- Using a mix of methodologies such as discussion, demonstration, storytelling, and gamification to drive engagement
- Providing coaching support (on the floor or remotely) to reinforce learning and elevate performance
Requirements
What you will bring along:
- Strong background in luxury retail with a focus on service excellence and customer experience in the automotive industry
- A minimum of 5+ years of experience in service excellence, customer experience (CX), and training
- Expertise in conducting classroom training, workshops, and on-field coaching, covering topics such as customer experience mindset, emotional selling, service excellence, and clienteling/CRM for retail frontline teams
- Proven experience in delivering engaging and interactive learning activities
- Excellent communication skills, with proficiency in Spanish and English
- Ability to develop training materials and activities is a plus
What We Do
Founded in China in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
Previously, the business comprised three separate agencies:
Albatross CX: Albatross CX captures and analyzes experience feedback from teams and customers. It helps brands stand out by providing luxury customer experiences.
Wisely insights: Wisely Insights is a customer research agency that creates customized research for premium and luxury brands. It specializes in delivering insights that positively impact its clients’ businesses.
FACE2FACE: FACE2FACE specializes in luxury retail training, coaching, and consulting. It aims to maximize and empower front-line teams and help them master the art of selling luxury.
As the needs of our clients evolved, however, and the needs of our business developed, we recognized that this approach was not as effective as it once had been. We recognized something needed to change. And so CXG was born.
