Freelance Customer Experience evaluation opportunities across premium and luxury sectors.
Join CXG, a global leader in Customer Experience, and take part in evaluating real customer journeys for the world’s leading premium and luxury brands.
We help brands enhance their customer experience through structured evaluations based on real interactions across physical and digital touchpoints. As part of the expansion of our freelance network, we are looking for reliable, detail-oriented individuals to conduct Customer Experience evaluations in Australia.
This is a freelance, project-based opportunity. Assignments are compensated, clearly structured, and offered based on your location and availability.
The RoleAs a Freelance Customer Experience Evaluator, you will assess real customer journeys and provide objective, structured feedback through our digital platform.
This opportunity is ideal for students, early-career professionals, or anyone looking for flexible, occasional freelance work.
Responsibilities- Select assignments based on your availability and location
- Visit assigned locations and evaluate the full customer experience
- Observe key details such as service quality, environment, and customer interactions
- Assess both physical and digital touchpoints, including follow-up communication
- Submit clear, structured, and objective feedback through short online questionnaires
- Apply through this platform live.cxg.com
- Short screening process
- Access to available assignments in your area
Requirements
- Strong attention to detail and observational skills
- Ability to provide objective and structured feedback
- Reliable and punctual in completing assignments and reports
- Comfortable interacting in a retail environment
Benefits
- Freelance, project-based collaboration
- Flexible schedule – choose assignments based on your availability
- Paid assignments (details provided per project)
- Opportunity to work with leading luxury brands
- Access to a global community of evaluators
Skills Required
- Valid driving license
- Strong attention to detail and observational skills
- Ability to provide objective and structured feedback
- Reliable and punctual in completing assignments and reports
- Comfortable interacting in a retail environment
What We Do
Founded in China in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients. Previously, the business comprised three separate agencies: Albatross CX: Albatross CX captures and analyzes experience feedback from teams and customers. It helps brands stand out by providing luxury customer experiences. Wisely insights: Wisely Insights is a customer research agency that creates customized research for premium and luxury brands. It specializes in delivering insights that positively impact its clients’ businesses. FACE2FACE: FACE2FACE specializes in luxury retail training, coaching, and consulting. It aims to maximize and empower front-line teams and help them master the art of selling luxury. As the needs of our clients evolved, however, and the needs of our business developed, we recognized that this approach was not as effective as it once had been. We recognized something needed to change. And so CXG was born.
