Are you interested in automobiles and curious about the rapidly evolving Electric Vehicle (EV) industry? If the answer is yes, we are looking for you!
As a Freelance Brand Evaluator, you will visit EV showrooms and assess customer experiences, helping brands understand how they engage with visitors and potential customers. Your observations and feedback will help improve customer interactions and showroom experiences across the automotive industry.
- Flexibility – each showroom visit takes approximately 30 minutes, giving you the flexibility to complete multiple assignments.
- Frequent opportunities – perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
- Choose your assignments - align your missions with your personal preferences and profile.
- Visit EV showrooms – interact with sales consultants and learn about various electric vehicle models and technologies.
- Observe carefully - evaluate the customer journey, product presentation, staff knowledge, test-drive experience, and overall showroom service.
- Provide honest feedback - use our platform to share your observations through questionnaires.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
- Interested in learning about electric vehicles and the automotive industry.
- Holds a valid driver's license.
- New drivers, prospective car buyers, or individuals exploring EV ownership are welcome to apply.
- Previous vehicle ownership is not required.
- Enjoy interacting with people and asking questions.
- Has a keen eye for observing and noting various aspects of the customer experience.
- Ability to provide objective, honest feedback and complete online questionnaires promptly.
- Willingness to adapt to different assignment types and evaluation scenarios.
Benefits
- This is a freelance, project-based position
- Flexible working hours
Skills Required
- Interest in electric vehicles and the automotive industry
- Valid driver's license
- Enjoys interacting with people and asking questions
- Strong observation and note-taking skills
- Ability to provide objective, honest feedback
- Ability to complete online questionnaires promptly
- Willingness to adapt to different assignments and evaluation scenarios
What We Do
Founded in China in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients. Previously, the business comprised three separate agencies: Albatross CX: Albatross CX captures and analyzes experience feedback from teams and customers. It helps brands stand out by providing luxury customer experiences. Wisely insights: Wisely Insights is a customer research agency that creates customized research for premium and luxury brands. It specializes in delivering insights that positively impact its clients’ businesses. FACE2FACE: FACE2FACE specializes in luxury retail training, coaching, and consulting. It aims to maximize and empower front-line teams and help them master the art of selling luxury. As the needs of our clients evolved, however, and the needs of our business developed, we recognized that this approach was not as effective as it once had been. We recognized something needed to change. And so CXG was born.
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