Free People is looking for a Wholesale Operations Coordinator to be a Free People Ambassador by providing exceptional customer service skills such as meeting deadlines, assisting with customer requests, and using flexible/creative approaches to improve business. This is a full-time position.
Role ResponsibilitiesCustomer Care
- Own Return Authorizations and Credits for the Sale’s Team. Assist with budget management for returns and credits each month by completing daily tasks, providing weekly and end-of-month reporting to ensure targets are met.
- Partner with Account Executives to ensure specific customer requests are completed timely and accurately. Be able to provide information to Account Executives to ensure correct decisions are being made regarding order entry and maintenance. Provide possible outcomes to Account Executives to ensure the best course of action is chosen.
- Be a customer advocate by suggesting process improvements and problem-solving atypical situations.
- Report shipping issues directly to the fulfillment center to ensure they are rectified for the incident and corrected going forward.
Order Management
- Enter orders timely and accurately to ensure orders are sent to the fulfillment center in time to meet the customer’s request.
- Complete Order Maintenance on open orders for existing and new accounts.
- Lead cross-functional team communication with the Credit, Customer Service, Transportation and Fulfillment Center in preparation for allocations.
- Manage flow of orders via allocations to Free People’s fulfillment centers in the US and UK. Ensure customer needs are balanced with maximizing sales.
- Assist with new account set ups and ensure all new accounts are set up accurately in our ERP and B2B systems.
General
- Support team members in other areas of responsibility during heavy workflow periods such as end of month and order entry post wholesale shows.
- Other duties as assigned
- Demonstrated excellence in retail customer service and advocacy
- Strong communicator: proactive, effective, and positive
- Excellent team leadership, as measured by positive feedback from internal partners and customers
- Professional and respectful with all internal teams and external customers
- Associate's or Bachelor's Degree in Fashion Merchandising, Business, or a related field a plus but not required.
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
EEO StatementURBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
Skills Required
- Demonstrated excellence in retail customer service and customer advocacy
- Strong, proactive, effective, and positive communication skills
- Excellent team leadership demonstrated through positive feedback from internal partners and customers
- Professional and respectful interactions with internal teams and external customers
- Associate's or Bachelor's degree in Fashion Merchandising, Business, or a related field
Urban Outfitters, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Urban Outfitters, Inc. and has not been reviewed or approved by Urban Outfitters, Inc..
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Healthcare Strength — Full-time U.S. employees are described as having access to solid health-related coverage, including medical, dental, vision, disability, and life insurance. Feedback suggests these offerings are viewed as a strong aspect of the package for eligible roles.
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Retirement Support — 401(k) access with company matching is highlighted, with comments indicating this is available to full-time employees and often to part-time staff as well. Sentiment points to this as a meaningful benefit alongside insurance coverage.
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Leave & Time Off Breadth — Paid vacation, sick leave, seven paid holidays, two floating holidays, and paid parental leave are listed for eligible full-time employees. These elements are presented as part of a broad leave program that enhances the overall benefits package.
Urban Outfitters, Inc. Insights
What We Do
Urban Outfitters, Inc. (URBN) is a global consumer-brand portfolio comprising Urban Outfitters, Anthropologie, Free People, FP Movement, Anthropologie Weddings, Terrain, Menus & Venues, and Nuuly. The company creates unique retail experiences with a focus on creativity and pleasing customers. Its brands cultivate communities and provide inclusive platforms where customers, coworkers, partners, and followers can express themselves through creative expression and community.
