As a Fraud Supervisor within JPMorganChase, you will play a vital role in protecting our financial systems from fraudulent activities. Your primary focus will be on fraud prevention through the development and implementation of effective policies and procedures. You will monitor transactions, identify risks, and stay informed about legislative changes. Collaboration with various departments and leveraging technology to enhance fraud detection will be key aspects of your role. Your data analytics skills will help interpret models and provide continuous insights. Excellent customer service skills will be essential in addressing complaints and improving systems. As a strategic thinker, you will contribute to team goals, manage projects, and guide others in their work activities.
Job responsibilities:
- Directly manage, coach, and develop a team of fraud analysts and investigators by setting clear performance expectations aligned to departmental KPIs.
- Conduct regular performance evaluations, provide actionable feedback, and implement development plans to close skill gaps and strengthen capability.
- Build and sustain a culture of accountability, accuracy, and continuous improvement through consistent coaching, recognition, and corrective action when needed.
- Monitor fraud detection systems, queues, and alert workflows to ensure timely intake, prioritization, and case assignment across the team.
- Ensure cases are investigated and resolved within established SLAs by actively managing workflow, capacity, and escalation paths.
- Review, validate, and approve determinations on escalated, high-risk, or exception cases to ensure sound decisioning and compliant outcomes.
- Serve as the primary escalation point for complex, high-dollar, or sensitive investigations, determining appropriate resolution pathways and customer remediation actions.
- Coordinate decisions on law enforcement referrals and investigative next steps when required by severity, pattern, or risk exposure.
- Identify emerging fraud trends and control gaps using operational data, quality findings, and root-cause analysis to inform prevention recommendations.
- Translate fraud performance metrics and investigative insights into clear, actionable reporting for senior leadership and relevant governance forums.
- Act as a liaison to Risk, Compliance, Legal, Operations, Investigations, and Technology partners to support regulatory inquiries, process improvements, and fraud strategy execution.
Required qualifications, capabilities, and skills:
- Proficiency in utilizing tools to measure staff performance and to manage daily activities.
- Strong analytical skills to interpret data models and draw actionable insights.
- Proven customer service experience, identifying system enhancements and implementing solutions.
- Effective collaboration skills, fostering a team environment to achieve shared goals.
Preferred qualifications, capabilities, and skills
- Proficiency in utilizing Excellerate to measure performance and manage daily activities.
- Strong understanding of LMOS principles.
- Credit Card or Fraud related experience.
- Experience with AI and automation tools to streamline fraud detection.
- Strong mentoring skills to support team development.
- Strategic mindset to analyze complex systems and develop solutions.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- Proficiency in tools used to measure staff performance and manage daily activities
- Strong analytical skills to interpret data models and derive actionable insights
- Proven customer service experience, including identifying system enhancements and implementing solutions
- Effective collaboration skills and ability to foster a team environment
- Proficiency with Excellerate
- Strong understanding of LMOS principles
- Credit card or fraud-related experience
- Experience with AI and automation tools for fraud detection
- Strong mentoring skills
- Strategic mindset for analyzing complex systems and developing solutions
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical coverage and wellness resources, including mental-health support and wellness incentives, are described as comprehensive and accessible; feedback suggests income-based contributions help keep care affordable.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% of eligible pay, plus additional employer contributions in some cases, is highlighted as a strong pillar of financial security. Feedback suggests this structure is a notable advantage of the total rewards package.
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Parental & Family Support — Up to 16 weeks of paid parental leave for all parents, along with fertility, adoption, surrogacy, childcare, and family-support resources, signals a family-forward approach. Feedback suggests these programs are a standout feature of the package.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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