Fraud Strategy Triage and Prioritization Lead - Vice President

Job Description
Bring your expertise to JPMorgan Chase. You are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture is all about thinking outside the box, challenging the status quo and striving to be best-in-class
As part of the CCB Fraud Strategy organization, you are at the center of keeping JPMorgan Chase strong and resilient. The Emerging Fraud Triage and Prioritization Lead is responsible for reviewing and assessing incoming fraud and scam incidents as part of the Fraud Strategy Intake Process, determining their relative priority and scope, and coordinating the involvement of appropriate team members for resolution. This role plays a critical part in ensuring efficient handling of incidents by assigning ownership, developing timelines, and aligning resolution efforts with organizational priorities.
As an Emerging Fraud Triage and Prioritization Lead, you will be responsible for reviewing and assessing incoming fraud and scam incident requests, determining their relative priority and scope, and coordinating the involvement of appropriate team members for resolution. This role plays a critical part in ensuring efficient handling of incidents by assigning ownership, developing timelines, and aligning resolution efforts with organizational priorities.
Job Responsibilities:

• Review and assess incoming requests to determine their priority, scope, urgency, and impact for timely and effective handling.
• Manage timelines for issue resolution, ensuring alignment with organizational priorities.
• Identify and coordinate the involvement of appropriate team members across Fraud Strategy, Fraud Product, Fraud Operations, and other stakeholders to resolve incidents.
• Facilitate collaboration among cross-functional teams to ensure comprehensive and effective responses, integrating emerging fraud threats into Product backlogs and roadmaps.
• Assign an end-to-end incident owner for each issue, ensuring clear accountability and responsibility.
• Work closely with internal stakeholders, including Fraud Strategy, Trust & Security, Fraud Operations, Risk Management, and IT, to ensure timely and effective responses to incidents.
• Communicate responsibilities and timelines effectively to all involved parties.
• Prepare and present regular reports, highlighting key findings, recommendations for action, and insights into emerging threats and solutions.
• Analyze triage and prioritization data to identify trends, patterns, and areas for improvement, informing decision-making processes.
• Develop and manage periodic reports and near real-time dashboards to provide insights into emerging threats and solutions, ensuring reporting meets organizational needs and supports strategic objectives.
• Continuously evaluate and improve triage and prioritization processes, implementing best practices and innovative solutions to enhance efficiency, streamline operations, and reduce response times.

Required Qualifications, Capabilities and Skills:

• Bachelor's degree in Finance, Business Administration, or a related field.
• Strong understanding of triage and prioritization techniques, tools, and technologies.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Proven track record of managing timelines and coordinating cross-functional teams.

Preferred Qualifications, Capabilities and Skills:

• Experience in fraud prevention, risk management, or a related field preferred.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.