The Role
Lead the development of a fraud management function at Flex, overseeing the design of fraud detection programs, analytics, and cross-functional execution, ensuring growth while managing fraud risks.
Summary Generated by Built In
Flex is building a finance super app for premium business owners — reimagining every single aspect of the financial workflow and financial services for any entrepreneur. The company has grown revenue 25x+ since publicly launching in September 2023 and is on track to achieve profitability by late 2025. Flex is focused on mid-market businesses ($3 - $100M revenue) that are largely overlooked by existing fintech solutions and reliant on slow and outdated regional banks. We are targeting a ~$1T revenue opportunity that is largely up for grabs.
Flex is a fully remote company and this role can be performed from anywhere.
We’re a fintech issuing unsecured credit cards and DDAs. You’ll work directly with the CRO to build a fraud management function — from green‑field design to day‑to‑day performance—leveraging third‑party providers and internal analytics to stop 1st‑party, 3rd‑party, and synthetic fraud balanced appropriately with growth objectives.
✅ What You’ll Do
- Program build: Design and stand up our multi‑layer fraud stack (application, account opening/funding, account takeover, transaction monitoring, disputes/chargebacks).
- Vendor strategy: Select, integrate, and tune identity, device, behavioral, and transaction‑risk providers; negotiate and measure ROI.
- Decisioning & analytics: Develop rules, features, and models; define thresholds to control false positives/negatives; run A/Bs and champion‑challengers.
- Data & signals: Operationalize bureau, banking, PII, device/IP, email/phone, telco, velocity, and network signals into a single decisioning framework.
- Program Quality & performance: Monitor precision, capture rate, approval impact, and loss basis points; calibrate and backtest.
- Cross‑functional execution: Partner with Product, Engineering, Data, Ops, and Compliance (KYC/AML, FCRA/GLBA, Reg E/Reg Z).
- Guide dispute strategy to minimize friendly/first‑party abuse.
⚡️What Makes You a Great Fit
- Identity / synthetic detection: SentiLink, Socure, LexisNexis Risk Solutions/ThreatMetrix, Experian CrossCore, Equifax/Kount, TransUnion TruValidate, Ekata (Mastercard), IDology.
- Document & biometric IDV: Onfido, Jumio, Veriff.
- Device / IP / reputation: Fingerprint (FingerprintJS), iovation/TruValidate, ThreatMetrix, MaxMind, IPQS, Arkose Labs.
- Banking & income data: Plaid, Finicity, Argyle, Pinwheel.
- Decisioning & case management: Alloy, Unit21, Sardine, Sift, Feedzai, Featurespace, FICO Falcon, Actimize, SAS FMS (examples).
- Network tools (issuer): 3‑DS 2.x, Visa/Mastercard issuer risk tools.
- Experience with graph/network features, device clusters, and behavioral biometrics.
👀 What We’re Looking For (requirements)
- 7+ years in issuer‑side fraud for cards and/or DDA/neobank (experience on the Consumer and Commercial side is a definite plus).
- Demonstrated build‑from‑scratch experience: stood up a new fraud stack or materially re‑platformed one.
- Hands‑on with SQL and practical Python/R for feature/rule prototyping and performance analysis.
- Depth in 1st‑party vs 3rd‑party vs synthetic patterns (e.g., bust‑out, thin‑file synths, ATO).
- Proven track record balancing loss bps versus approval rate and customer friction.
- Vendor evaluation and commercial ownership (pricing, SLAs, monitoring, deprecation).
- Comfort working independently; can own roadmap, write PRDs/specs, and ship with engineers.
Why Join Us
Flex is growing quickly — you’ll help shape the direction of a product and company with real momentum.
We’re well-capitalized with strong backing and a clear long-term vision.
You’ll work with a sharp, driven team that values autonomy, clarity, and quality.
Join ambitious builders who care deeply about winning together — and having fun while doing it.
Annual team on-sites. From Bogota to Mexico City, the entire Flex team gets together once a year to align and build camaraderie.
Top Skills
Actimize
Alloy
Argyle
Featurespace
Feedzai
Fico Falcon
Fingerprintjs
Finicity
Ipqs
Jumio
Maxmind
Onfido
Pinwheel
Plaid
Python
R
Sardine
Sas Fms
Sift
SQL
Threatmetrix
Unit21
Veriff
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The Company
What We Do
End-to-end finance platform for businesses
