Fraud Strategy Director

Join us as a Fraud Strategy Director and make a meaningful impact by protecting our clients and the Bank from fraudulent activities. You’ll drive innovation and collaboration across teams, shaping the future of fraud prevention. Your expertise will empower us to respond rapidly to emerging risks and deliver measurable results. We value your strategic thinking and hands-on approach. Discover a role where your leadership and insights truly matter.

As a Fraud Strategy Director at JPMorganChase within Chase UK, you will lead end-to-end fraud detection and risk management activities for Chase UK card/payment. This role is responsible for minimizing the Bank’s and clients’ exposure to fraudulent activities. You will evaluate industry, client, and situational trends by payment type and across channels and provide analytics and recommendations to senior executive management across the enterprise, supporting rapid response to emerging fraud risks. You will drive collaboration across product, fraud operations, technology, and other business units to ensure a coordinated approach to fraud strategy and execution. You'll combine strategic thinking with hands-on execution, delivering actionable solutions and measurable results.

Job Responsibilities:

• Acts as the senior leader to the fraud strategy and execution across the full fraud lifecycle, from prevention to detection, investigation, and recovery.
• Collaborates with product, fraud operations, technology, and other teams to align fraud strategy with business objectives and operational needs.
• Assesses trends impacting payments/card fraud and provide real-time recommendations to mitigate risks.
• Defines and creates analytical models to assess fraud activities within and across systems.
• Serves as the Bank’s knowledge expert on fraud and contribute to the development of the Bank’s fraud strategy.
• Oversees analysis and modeling to identify patterns of fraudulent transactions and prevent misuse of payment systems, including ATM, debit, credit cards, wires, and new payment types.
• Creates, tests, and implements rule criteria in fraud detection systems, balancing fraud prevention with client experience.
• Analyzes loss data and recommend or implement loss prevention strategies. Evaluates fraud cases and losses to identify trends and areas for improvement.
• Participates in the development of fraud policies and risk management activities, supporting business units across the Bank.
• Develops and produce executive key performance metrics and reports for senior management and enterprise risk.
• Delivers hands-on analysis, reporting, and implementation of fraud controls and solutions.

Required qualifications, skills, and experience:

• Bachelor’s degree or equivalent experience. Master’s degree prefered
• Tenured in the financial services industry with knowledge of payment systems and experience in an enterprise-wide, cross-functional leadership role.
• Expert experience in fraud strategy and rule writing.
• Deep knowledge of reporting and query tools.
• Experience leading teams or projects that span product, fraud operations, and technology.
• Demonstrated strategic thinking and ability to translate strategy into hands-on deliverables.

Preferred qualifications, skills, and experience:

• Experience creating and maintaining mathematical models.
• Communication skills for interaction with senior executives, staff, and cross-functional teams.
• Judgment within defined procedures and practices.
• Knowledge of risk principles and procedures.
• Ability to synthesize data into concise presentations.
• Experience with database and data warehouse environments.
• Ability to interact with all levels of Bank personnel and customers.
• Ability to work in a deadline-oriented environment and handle multiple tasks.