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Job SummaryMountain America Credit Union (MACU) is a financial institution with over $20 billion in assets with branches in the mountain west area. The Fraud Strategy and Analytics Director reports to the VP of Fraud Management and will help develop MACU’s fraud prevention and analytics strategy and is responsible for leveraging vendor partnerships, emerging technologies, driving innovation, and maintaining controls to keep pace with a rapidly changing fraud environment while enhancing customer experiences.Job DescriptionLOCATION/SCHEDULE
Mountain America Center
9800 S Monroe St
Sandy, UT 84070
*This position can be hybrid (in office and remote work) OR can be considered for fully remote work with occasional visits to corporate office, depending on business need.
To be effective, an individual must be able to perform each job duty successfully.
Provides leadership and development of direct reports to ensure the highest level of performance and competence of Fraud Strategy and Analytics; builds a high performing team with succession plans, cross-training, stretch goals and objectives for each team member.
Working with VP of Fraud Management, define the strategic plan for the development and maintenance of MACU’s fraud platforms, including rules, models, and detection systems, both internally developed and with vendor partners. Responsible for implementation, execution, and outcomes. Ensures the strategy minimizes false positives and negative impacts on legitimate transactions.
Leads and directs the management of vendor relationships and systems focused on mitigating and managing fraud.
Define, execute, and supervise team projects, establish project plans, timelines, communicate progress, and ensure on-time delivery. Develop and maintain a culture of ownership, accountability, speed and focus. Take responsibility for the overall results of the Fraud Strategy and Analytics team.
Lead the development and utilization of advanced analytics techniques (machine learning, AI, etc.) to identify, mitigate and respond in real-time to fraud patterns, emerging threats, and trends.
Keep current on developments in data management, data analysis, data visualization, behavioral profiling, machine learning and artificial intelligence as it relates to fraud prevention and fraud analytics. Responsible for directing ongoing development and maintenance of fraud data environments.
Direct team in the creation of robust dashboards and KPIs to track fraud performance and measure the effectiveness of fraud prevention strategies. Proactively communicate results to VP and Senior Vice President responsible for Fraud Management and other executive leadership.
Regularly collaborate with other business units to identify and mitigate emerging fraud threats. Provide training to other teams within Fraud and other business units to help reduce fraud risk, increase efficiency, and improve member experience in matters related to fraud, as appropriate.
Continuously monitor and comply with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS), SBA regulations, Regulation E, Regulation Z, and other regulations as required by law as they relate to this role.
Partner with Product, Engineering, Data Science, and Compliance teams to design risk strategies that enhance the safety of the platform and enable business objectives.
Document and maintain comprehensive fraud prevention strategy, rules, and model documentation.
Partner with technology and data teams to support fraud data analytics needs, ensuring alignment to data policies and standards.
Oversee model risk validation with the Model Risk Management Committee (MRMC) to ensure fraud detection models are compliant, effective, and aligned with regulatory standards; contribute to model validation, performance monitoring, and risk assessments
Perform other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
Experience
8+ years in banking/financial services with expertise in fraud prevention
5+ years of progressive leadership experience
5+ years of progressive fraud analytics experience
Education
Bachelor’s degree from an accredited institution in business, finance, economics, analytics, or related field and minimum of 4 years of progressive experience preferred.
Licenses, Certifications, Registrations
Certified Fraud Examiner or other related certifications preferred.
Managerial Responsibility
Has supervisory/managerial responsibilities that are direct or through work leaders or assistants, typically with a subordinate group of 2 to 15 employees. Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates and reviews the work of assigned staff. Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy.
Computer/Office Equipment Skills
Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel (including statistical add-ons).
Extensive experience and knowledge of data base query, analytics, and fraud software systems.
Language Skills
Demonstrated ability to clearly express ideas, methodology, results, and recommendations verbally, in writing and through insightful reports and graphic illustrations.
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
Other Skills and Abilities
Ability to Influence and engage with executives, articulating complex strategies and their business implications.
Excellent leadership and people development skills.
Experience investigating application fraud, account take over, customer scams and mule activity while maintaining high quality customer service.
Experience in all applicable fraud related compliance regulations and applicable laws.
Strong business acumen and ability to interface with executive management.
Ability to work both autonomously and collaboratively in a fast-paced environment.
Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines.Adaptive to change, responds positively to altered circumstances or conditions
Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams
Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.)Ability to effectively present information to groups and appropriately represent Mountain America is public and media appearances.
PHYSICAL ABILITIES/WORKING CONDITIONS
Physical Demands
Able to talk, hear, sit, use hands to handle or feel, and reach with hands and arms consistently
Able to stand, walk, kneel, and crouch occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally
Environmental
There are no unusual environmental factors
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
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What We Do
It may be our story, but it's all about you. Mountain America Credit Union first opened its doors in the 1930s with a commitment to guiding our members to achieve their financial dreams. Today, our essence—guidance—remains the focal point of our identity. It’s a purpose-driven identity to ensure that everything we do moves you safely along your journey. Call it a path, a trail, or simply a way through. Sometimes it's arrow straight. Other times it has unexpected twists and turns that require knowledge of the road ahead. From wherever you are to where you see yourself going, there is a clear way forward. It's life's financial journey, and we're here to guide you every step of the way. As your financial partner, we'll help outfit you with the tools for the journey ahead—like convenient, flexible products and services designed around how you really live, as well as sound, timely advice to help steer you around any obstacles. This is your journey. Let's begin together, right here. Equal Housing Lender. Insured by NCUA.
