Primary Responsibilities:
- Assist in maintaining basic e-commerce duties including chargeback handling and live order review.
- Work fraud queues for global transactions and make real-time determinations on whether the orders are fraudulent or legitimate.
- Data analysis from different sources to detect and prevent any potential threat to the business.
- Review auto-rejected transactions and give the right resolution depending on if they are fraud or false positives.
- Review auto-confirmed purchases to find patterns and determine the legitimacy of the account and account holder, and any associated risk.
- Work with peers and leadership to communicate fraud trends and share best practices, ideas, and information.
- When needed, contact users to verify activity and prevent losses.
- Review C2C sellers who want to list with SHI to ensure marketplace integrity and fulfillment and act accordingly by contacting them or adding them to our system so they can list.
Job Requirements:
- At least 1 year of relevant working experience within e-commerce or retail fraud prevention.
- Must have basic knowledge of payment provider solutions (Braintree, Paypal, Klarna, etc) and claims processing systems.
- Strong personal computer skills and previous work experience with Fraud prevention tools.
- Demonstrated experience and strong working knowledge of Microsoft and Google Suite.
- Strong personal computer skills, along with the ability to use fraud/abuse data mining tools are required.
- Ability to identify risk and strong tolerance to work well under pressure.
- Must be flexible to work, including weekends and bank holidays.
Skills & Qualifications Requirements
- Fluent in English.
- Excellent organizational, analytical, and critical thinking skills.
- Strong communication skills and detail-oriented with proven ability to make fast data-driven decisions
- Customer-centric and a strong communicator who feels comfortable contacting customers by phone and email.
- Must have a university degree or equivalent combination of education and relevant experience.
- Knowledge of the live events industry (music, sports, theater, and more) is a plus.
Similar Jobs
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
