#PartTime
We are seeking a highly skilled Fraud Specialist to join our Call Center team. This role is critical in protecting our customers and company assets by analyzing financial transactions for signs of fraud. The ideal candidate will have hands-on experience in the fintech and e-commerce industries, a strong analytical mindset, and a minimum of 2 years in fraud prevention.
Duties and Responsibilities:
- Analyze financial transactions to detect suspicious activity and potential fraud.
- Investigate and resolve fraud cases efficiently and accurately.
- Work closely with internal departments such as Customer Service, Chargebacks, and Risk Management.
- Develop and implement strategies to minimize fraudulent activities.
- Maintain detailed and organized case notes and reports.
- Identify patterns and emerging threats to recommend proactive solutions.
- Communicate professionally with customers, banks, and vendors regarding fraud-related matters.
- Adhere to company policies, procedures, and regulatory requirements.
Requirements:
- Minimum 2 years of experience in fraud prevention, preferably within the fintech and e-commerce sectors.
- Strong understanding of fraud detection tools, chargeback management, and risk assessment.
- Familiarity with transaction monitoring systems and case management software.
- Analytical and detail-oriented with strong investigative skills.
- Excellent written and verbal communication skills.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Bachelor's degree preferred but not required (experience will be considered in lieu of education).
- Experience with Kount, Sift, Shift4, or similar fraud management platforms.
- Knowledge of chargeback representment processes.
- Understanding of AML (Anti-Money Laundering) and PCI Compliance standards.
Physical Demands:
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity is required for operating office machinery (phone, computer, copy machines, binding equipment, etc.).
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Must be able to utilize computer monitor and keyboard.
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
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SPS-North America Privacy Policy
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What We Do
SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges.
Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base.
We act with precision, connect people to the right information, and turn data into insights for better outcomes.
Discover how our dedicated team at SPS makes an impact that matters by visiting www.spsglobal.com.
