Description
Hours: Approx. 8:00 am – 6:00 pm, Monday – Friday W/ some Saturdays.
Pay: $22.00 - $27.00/hr. Depending on prior related working experience.
This is a hybrid position with occasional in-office days required. Applicants must be reside within a reasonable commute to the Canyon View Credit Union Financial Center in West Jordan, UT.
Your Purpose will be:
The person in this position will review and analyze fraud reports, risk alerts and various reports to reduce the level of risk exposure to members, and process fraud claims according to policies and regulations. Also, every employee is responsible for fulfilling our Mission Statement: “We elevate our members' financial experience through best-in-class service and solutions.”
What you’ll do:
- Assist members/branch/departments with Fraud related questions via phone and email.
- Contact members to verify transactions for alerts received from various fraud detection systems.
- Review and analyze fraud trends to determine possible member exposure to fraud. And if warranted, freeze accounts, user access, and transactions.
- Work fraud queues or emails to potential fraud alerts, scams, bad accounts, check, ACH etc.
- Work fraud alerts and create cases in fraud system.
- Review miscellaneous fraud reports.
- Research fraud patterns and scams and document.
- Update and maintain fraud logs.
- Write procedure and educational documents.
- Participate in mentoring and training other employees.
- Understands the Bank Secrecy Act and how it is applied.
- Other duties as assigned.
Perks for you:
- Affordable health insurance with employer HSA contributions.
- 14.47% 401(k) contribution (no matching necessary).
- 18 PTO days each year.
- 12 paid holidays.
- Opportunity for advancement and career growth.
- Ongoing paid training opportunities.
- Discounts on Credit Card interest rates.
- Discounts on Mortgage Loan fees.
- Plus other employee banking perks.
Requirements
The experience you need to succeed:
- One to two years similar or related experience.
- Must have a High School diploma, GED, or other equivalent.
- Experience in the financial industry is strongly preferred.
- Good working knowledge of accounting practices and principles.
- Excellent communication and organizational skills.
- Be proficient with business machinery and have a working knowledge of Microsoft Office.
Work Environment & Physical Requirements:
- Works primarily in a remote office environment with occasional days in the office. (Hybrid or work from home employees must be able to report in office if required.)
- While performing the duties of this job, the employee may regularly need to: see, talk, hear, and perform repetitive movements with arms, hands, and fingers to handle, feel, grasp and reach. A computer, phone -possibly including a smart phone, and standard office equipment are normal tools for this position. Specific vision abilities that may be required by this job include close vision and distance vision. The employee may at times also need to: climb, balance, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 50 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills Required
- One to two years similar or related experience.
- High School diploma, GED, or equivalent.
- Experience in the financial industry.
- Working knowledge of accounting practices and principles.
- Excellent communication and organizational skills.
- Proficient with business machinery and working knowledge of Microsoft Office.
- Understanding of the Bank Secrecy Act and its application.
What We Do
UFirst Federal Credit Union is a member-owned financial institution providing leading personal and business banking and lending services to the North Country in northern New York. Founded in 1971, it operates with a people-before-profit philosophy, offering a range of products including high-yield money markets, credit cards, and recreational financing to support its members and the local community.
