Fraud Senior Product Delivery Associate

Job Description
Join JPMorgan Chase and bring your expertise to a team that values innovation and excellence. As a Fraud Senior Product Delivery Associate, you will play a key role in shaping technology solutions that support our operations and promote responsible business growth. Be part of a culture that encourages thinking outside the box, challenging the status quo, and striving to be best-in-class.
Job Summary
As a Fraud Senior Product Delivery Associate within the Fraud Area Product, you will support the Consumer and Community Banking (CCB) Fraud Center of Excellence across lines of business. Positioned at the crossroads of business and technology, you will collaborate with colleagues to understand challenges and opportunities, transforming this knowledge into high-quality technical requirements. You will coordinate with technical delivery teams to ensure solutions meet all requirements and provide exceptional business and customer experiences.
Job Responsibilities

• Partner with fraud product owners, data scientists, and fraud strategists to drive customer-focused solutions across the organization.
• Manage interdependencies between product releases and other product delivery teams for end-to-end delivery.
• Design solutions and improve existing software systems to meet business requirements, working with stakeholders and technology partners.
• Conduct and lead technical and functional JAD sessions, driving solution design and defining web services API contracts.
• Build requirement artifacts, data flow diagrams, user stories, use cases, mapping documents, and define test scenarios.
• Elicit accurate functional and technical requirements and user stories with supporting acceptance criteria.

Required qualifications, capabilities and skills

• Bachelor's degree in engineering, computer science, technology, or related field.
• 5+ years of experience in financial/banking services.
• Demonstrated ability to interpret and share concepts clearly with varied audiences of business and technical resources.
• Strong listening skills with the ability to interview stakeholders and quickly understand new concepts.
• Self-starter with strong problem-solving skills and the ability to manage projects from ideation through completion.
• Ability to handle multiple projects while managing conflicting deadlines and handling ambiguity.
• Experience with service-oriented design and technology (Rest APIs, microservices, Kafka, web services, MQ messaging).
• Proficiency with project tracking and process documentation tools like Confluence, JIRA, and Visio.

Preferred qualifications, capabilities and skills

• An advanced degree
• Experience with fraud risk and digital payments products

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.