About Us
Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.
Are you passionate about safeguarding & mitigating against fraud & scams? If so, this could be your next role! Rabobank’s Fraud & FEC Investigations - ANZ function has an opening for a Fraud & Scams Monitoring Analyst to be based in either our Sydney or Perth Fraud hubs.
About the role
This is a Line 1 role within an ANZ regional team responsible for managing external fraud & scam risk, by ensuring fraud scenarios & rules are optimised, transaction data is analysed to identify potentially fraudulent activity & fraud investigated & managed appropriately & effectively across both Australia & New Zealand. You will report to the Operations Lead - Fraud & Scams Monitoring, Australia.
Top Role Accountabilities:
- Analysing internal & externally generated data to identify potentially fraudulent behaviour & emerging threats or trends that may be useful to the Bank to mitigate fraud risk
- Investigating & responding to scam incidents
- Investigating fraud alerts generated & other external fraud events
- Analysing relevant data to identify potentially fraudulent transactions or behaviour & emerging threats or trends that may be useful to the Bank to mitigate fraud risk
- Performing post investigation activities, including loss assessments & recoveries
- Identifying & supporting vulnerable customers through the scam management lifecycle
To be successful in the role, you will have:
- A minimum of 1-3 years in a similar role within fraud operations
- Proven experience in triaging fraud alerts, conducting investigations, escalating cases, & reporting incidents with accuracy & urgency
- Experience in reviewing transaction & login data to identify & flag potentially fraudulent activity
- Excellent communication skills including the ability to talk confidently & professionally with clients
- An ability to be autonomous & self-sufficient as well as collaborate within a team
- Analytical thinker with experience supporting product, process, and system updates through fraud risk assessments
- Knowledge & experience of Threat Metrix or similar tool highly regarded
- Provide out of hours support to our clients if they fall victim to a scam
What we're proud to offer you:
Rabo@Anywhere is our hybrid way of working at Rabobank & for Australia, that means we have a blend of time working between the office & home
Wellbeing leave. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives
Education Assistance Program. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development
Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)
Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave
Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance
Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners
Our Values:
Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.
If you’d like to discuss how we can make our opportunities more accessible to you, please let a member of the Talent Acquisition team know.
Skills Required
- Minimum 1-3 years of experience in a similar fraud operations role
- Experience triaging fraud alerts, conducting investigations, escalating cases, and reporting incidents accurately and urgently
- Experience reviewing transaction and login data to identify potentially fraudulent activity
- Excellent communication skills and ability to communicate confidently and professionally with clients
- Ability to work autonomously and collaboratively within a team
- Analytical thinking and experience supporting product, process, and system updates through fraud risk assessments
- Knowledge and experience with ThreatMetrix or a similar tool
- Availability to provide out-of-hours support to clients affected by scams
What We Do
Coöperatieve Rabobank U.A. is a full-range financial services provider that operates on cooperative principles. Its origins lie in the local loan cooperatives that were founded in the Netherlands nearly 110 years ago by enterprising people who had virtually no access to the capital market. Rabobank Group is comprised of independent local Rabobanks plus Rabobank Nederland, their umbrella organisation, and a number of specialist subsidiaries. Overall, Rabobank Group has approximately 61,100 employees (in FTEs), who serve about 10 million customers in 47 countries.
