Fraud & Risk Manager

Company Description

Who we are:

Founded in 2013, Ignition is the leading revenue generation platform for accounting and professional services businesses to spark greater efficiency and profitability.

Ignition automates and optimizes proposals, billing, payments and workflows in a single platform that fits seamlessly into existing technology stacks.

With a vision to transform how professional services and their clients do business together, Ignition empowers 7,250+ businesses to reach their full revenue potential.

To date, Ignition customers have engaged over 1.7 million clients and generated US $8b in revenue via the platform.

Ignition’s global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK. 

Company Values:

• We are better everyday
• We work without ego
• We are smarter together
• We hero our customer

Role Location: 

We have embraced a hybrid working approach where our team goes to the office 1x per week (on Tuesdays) at our Toronto office located at 100 University Avenue. The remainder of time is spent working remotely. Please note that at this time, we are unable to provide visa sponsorship for this position. Candidates must have the legal right to work in Canada without sponsorship.

How we work: 

This is a global position where you'll collaborate with leaders and colleagues across the AMER region (US & Canada) and APAC (Sydney & Brisbane). While your primary working hours will align with your timezone, you'll need to engage with teams across different time zones. We offer a high degree of flexibility, allowing you to structure your workday to effectively accommodate these global interactions when necessary.

Job Description

The Fraud & Risk Manager will oversee the evaluation of customer risk during onboarding and throughout the customer lifecycle, ensuring robust controls are in place to safeguard the company’s assets. This role is required to evaluate customers in line with Ignition’s risk appetite to protect the company from financial risk, both during onboarding and continually throughout the customer lifecycle. 

The Fraud and Risk Manager will act as the trusted liaison for our wider teams for any concerns relating to financial risk. The role will balance growth, and high level service to customers against potential risks to Ignition, customers and their clients. 

What your day to day will look like:

• Prepare & execute training for the other teams on fraud and disputes.

• Consider team practices and processes, identifying areas for improvement in anti-fraud controls and spearhead relevant projects to enhance these measures.

• Own the creation of policies & procedures for the Company’s payment operations, with a balanced approach to growth vs risk. 

• Undertake and develop risk reviews, reporting and other transaction monitoring processes. 

• Document new processes, ensuring any updates required are reflected in current process documentation. 

• Engage with other teams to both gain understanding of customers as necessary and educate the wider teams. 

• Strive to be objective and reflect on biases when making decisions, holding oneself accountable for decisions and outcomes.

• Proactively engage with wider teams to collaborate on initiatives, ensuring all relevant stakeholders are consulted for any process changes. 

• Escalate & communicate any fraudulent concerns identified in reporting data and slack channels. 

• Undertake remedial action to reduce any loss from suspected fraudulent activity

Qualifications

What you need to succeed:

• 3+ years experience in KYC processing / compliance

• Experience in payments / banking or similar industries

• Mentor and coach other members of the team 

• Strong attention to detail

• Strong problem-solving and decision-making abilities

• Proactive approach with a focus on continuous improvement

• Excellent analytical and problem solving skills, with the ability to identify and address risks effectively

• Strong communication and interpersonal skills, with the ability to collaborate with stakeholders

• Utilise interchangeable sources tailored to differing scenarios

• Balance building relationships with wider teams, supporting customer experience whilst protecting Ignition from financial risk. 

• Reliability to meet targeted SLAs

• Willing to work Monday to Friday (no weekends) with flexible working hours between 7am to 7pm, accommodating meetings once a week to cater to different time zones

Additional Information

Why join us:

Join our global SaaS scale-up company where we foster a collaborative, open, and transparent culture and work without ego. Our team comprises curious and intelligent colleagues who embrace challenges. Here's what we offer:

• Employee stock options from day one
• 20 days of accrued annual leave/vacation plus 10 wellbeing days to prioritize yourself and your loved ones
• Additional paid day off to celebrate your birthday, along with volunteering leave
• Health, dental, and vision benefits starting immediately
• Annual education allowance reimbursement to support your professional development
• Employee recognition program
• Quarterly wellness allowance to invest in your personal wellness
• Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform
• Flexible working arrangements, supported by WFH reimbursement and technology allowance to ensure your safety while working from home
• Personal tax return assistance (since we're in the accounting business!)
• Paid parental leave

As we work towards pay transparency, your recruiter will share more about the specific salary range for your preferred location during the hiring process.

Please consider applying, even if you don’t tick all the boxes. Experience comes in many forms, and skills are transferable. We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested.

Ignition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

 Ignition is proud to provide employment and recruitment accommodations during the recruitment process. Once our team reviews your resume and contacts you if there is a fit, we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact [email protected]