The Role
As a Fraud Project Manager, you will manage fraud prevention projects, conduct audits, and implement improvements across multiple markets, ensuring efficiency and compliance.
Summary Generated by Built In
Our mission? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:
Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what’s right, and respect people
Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
Discover the steps we took to create a discrimination-free hiring process.
Join us as a Fraud Project Manager to bring structure and speed to our fraud prevention initiatives across 8 European markets. You’ll take ownership of project execution, audit readiness, and continuous improvement, enabling our fraud operations to better and faster protect customers.
You will work closely with Thibault, our Head of Fraud, and support a team of 4 Team Leads managing ~40 people across France, Italy, Spain, Germany, Austria, the Netherlands, Portugal, and Belgium.
👩💻🧑💻 As a Fraud Project Manager at Qonto, you will
• Lead and coordinate fraud prevention projects from design to implementation, working with Product, Tech, Compliance, and Operations teams to deliver improvements in weeks, not months. Whether it's optimizing account takeover flows, mapping the fraud risk landscape, or streamlining phishing countermeasures.
• Support leads and agents across all markets by providing methodological and operational guidance on their projects, helping them scope work clearly, track milestones, and deliver results without losing focus on daily production.
• Conduct quarterly Fraud Internal Audits per market to ensure our processes and procedures are ready for a potential Financial Intelligence Unit (FIU) audit, identifying gaps, building remediation plans, and tracking progress until closure.
• Design, implement, and monitor countermeasures following audits or fraud incidents, acting as the dedicated point of contact to turn findings into action and measurable improvements.
• Drive continuous improvement initiatives by spotting opportunities to automate, simplify, or strengthen existing processes (like KO flows), and running Kaizen sessions with operational teams to reduce cost-to-serve and improve daily work quality.
🤔 What you can expect
• Purpose you can feel: Your work directly protects Qonto's 600,000+ customers and strengthens trust in the wider banking ecosystem. Every process you optimize, every audit you run, and every countermeasure you implement has a real impact.
• Impact in weeks, not months: We value speed and iteration. You'll ship improvements continuously, reduce cost-to-serve, and raise audit readiness without waiting for perfect conditions.
• High autonomy: Spot issues, propose solutions, and deliver value fast. We use a bottom-up prioritization approach, which means you'll have the freedom to tackle what matters most with the support of your manager.
• Cross-functional canvas: You'll partner with Product, Engineering, Compliance, Ops Engineering, Ops Tooling, and Fraud Security teams.
• Lean Mindset: We accelerate growth using structured tools inspired by Lean management principles. You'll be immersed in the Qonto Way, our culture of continuous learning and improvement.
🤝 About your future manager
• Thibault is our Head of Fraud and has been with Qonto for over 6 years, growing from Analyst to Head. He relocated to Barcelona in 2022 to establish and scale our AML/Fraud team from scratch.
• He brings a hands-on, results-oriented leadership style. He's obsessed with continuous improvement and believes in giving his team autonomy to solve problems and deliver impact. He values bottom-up prioritization, clear communication, and building a culture where everyone can grow. You'll have the space to take ownership, make decisions, and shape how fraud project management works at Qonto.
🏅 About You
• Proven project management experience: You have at least 2 years of experience delivering structured projects with clear scopes, weekly milestones, and measurable outcomes. You can walk us through a project you delivered in 6 weeks or less and explain the trade-offs you made.
• Process mapping and root cause analysis skills: You can map a broken process from current state to future state, identify 2-3 root causes behind bottlenecks, and design pragmatic countermeasures that stick.
• Regulatory and audit literacy (Fraud/AML/AFC): You have a minimum understanding of fraud, AML, or anti-financial crime requirements. You've run or prepared for an internal audit, tracked findings, and built remediation plans.
• Stakeholder management and influence: You know how to align Product, Engineering, Compliance, and Operations teams when priorities conflict. You can influence without authority, run bottom-up intake and prioritization with leads, and communicate clearly across functions.
• Operational efficiency mindset: You baseline time and cost, size opportunities, and verify impact post-change. You've reduced handling time or externalized work before, and you can explain when to automate vs. standardize vs. externalize.
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.
🎁 Perks
A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Competitive salary package;
- Meal vouchers;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;
- Monthly team events.
💬 Our hiring process:
- Interviews with your Talent Acquisition Manager and future managers
- A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
Find more information about our interview process on our careers website.
On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞
To learn more about us:
Qonto's Blog | Les Échos I L'Usine Digitale | Courrier Cadres
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The Company
What We Do
Qonto is the leading European business finance solution. It simplifies everything from everyday banking and financing, to bookkeeping and spend management. Qonto energizes SMEs and freelancers so that they can achieve more. A few figures about Qonto: - Alexandre Prot and Steve Anavi launched Qonto in July 2017 - Qonto’s international team is growing fast and we are actively hiring! - Hundreds of thousands of customers in Europe are already using Qonto - €622m raised with VCs and business angels including Valar, Alven, the European Investment Bank, Tencent, DST Global, Tiger Global, TCV, Alkeon, Eurazeo, KKR, Insight Partners, Exor Seeds and Gaingels. Legal Notice: 🇪🇺 https://legal.qonto.com/en 🇫🇷 https://legal.qonto.com/fr 🇩🇪 https://qonto.com/de/imprint 🇪🇸 https://legal.qonto.com/es 🇮🇹 https://legal.qonto.com/it
