Fraud Product - Consumer LOB

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GENERAL FUNCTION:

The Fraud Program Leader II leads the fraud initiatives to identify and define fraud operations/systems needs and requirements. Primary liaison between vendors, lines of business, operational support, and Information Technology. Partners with business unit to develop a solid knowledge base of the business line, including business plan, products, and processes driving management of fraud risk. Supports identified projects and programs by applying thought leadership and change management concepts to create executable plans. Works to drive strategic alignment, oversight/support with operations, and lead with agility by anticipating and leading change.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Develop strengthen, and/or implement department and cross-department business unit policies, procedures, and processes. Ensure compliance with existing laws and regulations, including governance, policies and procedures, monitoring, reporting, communications, and education, where appropriate.
• Work with senior leadership to set strategic direction for the department and execute on those goals and objectives.
• Identify opportunities, establish action plans, and drives solutions to continuously improve fraud policies, procedures, and tools, and increase efficiency.
• Communicates significant issues to senior management.
• Monitors fraud-related regulatory and industry developments and provides input to department and cross-department teams regarding emerging issues and interpretation of regulations.
• Proactively research specific issues relating to fraud risk and develops action plans, as needed, to mitigate identified risks.
• Prepares materials for Council, Committee, and other oversight meetings.
• Develop and deliver reports to senior management.
• Assist in closing regulatory, audit and self-identified fraud-related program deficiencies and other issues.
• Assess the adequacy of the business units'/affiliates recommended corrective action to issues or gaps identified and support post-implementation validation of any implemented changes.
• Participates and/or leads regular meetings with peers to build and maintain knowledge of current and emerging issues and risk in the fraud environment.
• Work with line of business team members to identify and remediate fraud risk.
• Contribute updates to the risk assessments.
• Facilitates, leads, or assists with training.
• Performs root cause analysis to solve complex Fraud problems, conducts data analysis, and documents and communicates findings and solutions appropriately
• Assists in the review of new products and services for fraud risk.
• Recommends solutions based upon subject matter expertise. 
• Contributes or leads the completion of special projects.
• Builds industry relations through industry networking.
• Serves on various task forces or discussion groups to address fraud related issues.

SUPERVISORY RESPONSIBILITIES:

May be responsible for providing employees timely, candid, and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Strong subject matter expert in appropriate laws, regulations, and guidance.
• Maintains an awareness of division goals, Regulatory and legislative developments, and industry trends.
• Education: Bachelor's degree or equivalent work experience required.
• Five+ years’ fraud and/or bank operations experience.
• Advanced understanding of Fifth Third Banking products, business lines, regional structure and operations, and corporate support organization including the Bank's management teams and decision-making operations.
• Excellent oral and written communication skills. Effectively communicates upward, downward, and laterally. Displays a positive business presence with management and external contacts.
• Must be able to demonstrate sound judgment and apply logical and critical thought processes when developing and recommending solutions.
• Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.

WORKING CONDITIONS:

• Position is on-site.
• Normal office environment with little exposure to dust, noise, temperature, and the like.
• Extended viewing of a LED/LCD computer monitor.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.