The Fraud Ops Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective is to provide leadership to their team on research and filing of SARs (Suspicious Activity Reports), lead the development of operational standards, and communicate with other areas of the business about SAR activities. This role will manage operational planning and performance and is expected to perform all applicable management tasks.
Responsibilities:
- Responsible for an organization of 400-600 employees, and will lead Senior Supervisors and Senior Managers with teams investigating accounts with Fraud activity to determine if SAR filing is required.
- Manage and develop a diverse team of staff across multiple locations that investigate, prepare and file Suspicious Activity Reports
- Manage and drive the SAR management process from Start to Finish.
- Conduct investigations of potentially suspicious and/or high-risk clients and communicate with other Citigroup AML monitoring units
- Advise senior management on filing Suspicious Activity Reports (SARs) status and trends
- Manage productivity, Service levels and regulatory timelines through driving accountability with team and analyzing and recommending process improvement opportunities
- Ensure high quality from team in case work and accountability to meet various ARCM’s and timelines
- Can exercise independence of judgement and autonomy.
- Keeps abreast of the organization’s operational processes and best practices for business strategy.
- Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered, and business solutions are optimized.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 10+ years of experience in a related role
- Senior to advanced level experience in a similar position
- Robust understanding of the industry
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
- Fraud experienced preferred but not required
Education:
- Bachelor’s degree/University degree or equivalent experience
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Job Family Group:
Operations - Services
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Job Family:
Fraud Operations
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Time Type:
Full time
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Primary Location:
Jacksonville Florida United States
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Primary Location Full Time Salary Range:
$119,680.00 - $179,520.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
May 01, 2025
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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