The Fraud Ops Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
Responsibilities:
- Manage multiple teams or a functional area and a component of the fraud loss portfolio
- Contribute to the development of fraud management policies, processes, procedures, tactics and strategies for portfolios under oversight
- Manage fraud losses and ensure analysts make appropriate decisions, managing the execution of operational objectives and goals
- Recommend, direct and approve fraud decisions on domestic and international corporate relationships using detailed financial, industry ratios
- Redirect and participate in identifying resource needs to meet strategic objectives and initiatives, and assist in executing change initiatives
- Develop, manage and execute merchant fraud and collusion detection strategies, and identify process improvements to support the area
- Develops the information infrastructure to support improvement strategies across all portfolios
- Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
- Ensure essential procedures are followed and contribute to defining standards
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 10+ years of experience in a related role
- Senior to advanced level experience in a similar position
- Robust understanding of the industry
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
Education:
- Bachelor’s degree/University degree or equivalent experience
- Master’s degree preferred
Controls:
- Assess risk in processes we own and execute
- Execute process control automation roadmap
- Process SMEs partner with Control SMEs to represent process in ensuring control design is sound
- Primary engagement with Reg Exec Team and Compliance partners
- Residual Risk Reduction planning & execution
Issue Management:
- Design CAPs / milestones in partnership with Issue Managers
- Execute CAPs
- Prepare documentation (system and procedure ownership)
- SME in RFIs and IA / CIA meetings during credible challenge and issue validation
Audit/Exam:
- Fraud Operations SME
- Provide deliverables – system and procedure access and ownership
- Prep docs for meetings and walk throughs with internal and external partners/examiners
- Lead walk throughs
- Critical review of samples provided in audits / exams to identify opportunities / prep responses
- Provide RFI response
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Job Family Group: Operations - Services------------------------------------------------------
Job Family:Fraud Operations------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:Jacksonville Florida United States------------------------------------------------------
Primary Location Full Time Salary Range:$119,680.00 - $179,520.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Jun 18, 2026------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 10+ years of experience in fraud operations or related roles
- Senior/advanced level leadership experience managing multiple teams or functional areas
- Experience developing and executing fraud management policies, procedures, and loss-mitigation strategies
- Subject matter expertise in merchant fraud, collusion detection, and fraud loss portfolio management
- Experience with audit/exam processes, RFIs, IA/CIA meetings and preparing documentation for examiners
- Bachelor's degree or equivalent experience
- Master's degree
- Strong written and verbal communication and demonstrated unbiased behavior in diverse environments
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
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