Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
We are currently looking for a high calibre professional to join our team as Fraud Ops Analyst (Internal Job Title: Global Fraud Project Support Officer) based in Kuala Lumpur, Malaysia.
In this role, you are expected to:
The Global Fraud Project Support Officer accomplishes results through validation, testing and ongoing execution of controls related to technology delivery in addition they will have input into operational transformation , training and production support across Wealth (CPB and CGCPC).
Support Fraud Management projects, including detailed assessment of technical delivery and testing
Contribute to the development of fraud training for customer live with learnings from test validation
Collaborates with Project Leads and Technical lead to support the project lifecycle and ensure quality technical delivery to business functions.
Oversight of system performance and ongoing identification of technical defects impacting our fraud eco system
Identify and support operational changes to support existing or new technology
Have an in-depth understanding of Fraud and the ability to leverage that knowledge to deliver technical and operational solutions.
Complete production assurance testing, to validate that technical changes meet the expected business standards.
Collaborate with stakeholders and cross functional teams (requires ability to liaise with internal and external partners and/or vendors) to launch projects as expected, with high degree of quality, within regulatory guidelines and achieving desired results.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications
3-5 years of experience in a related role
Intermediate experience in a similar position preferred
Experience in the credit card/financial services industry with knowledge and experience in a fraud environment
Program management skills with focus on translating program needs into requirements and timelines, and ability to manage self to drive execution and delivery against program objectives.
Ability to bridge the gap between technology and business
Demonstrated ability to succeed in a fast-paced, rapidly changing, matrixed business environment.
Ability to manage high-capacity workload and effectively plan, prioritize, multi-task, and complete projects on time
Excellent attention to detail; understanding of core Fraud principles.
Requirements
Fraud knowledge / knowledge of operational and customer journeys
Project knowledge
Knowledge of testing routines through various test phases including UAT/ Production Testing
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/dei
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Job Family Group: Operations - Services------------------------------------------------------
Job Family:Fraud Operations------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 3-5 years of experience in a related role
- Experience in the credit card/financial services industry with fraud environment knowledge
- Program management skills to translate needs into requirements and timelines
- Ability to bridge the gap between technology and business
- Ability to manage high-capacity workload, plan, prioritize, and complete projects on time
- Excellent attention to detail and understanding of core fraud principles
- Fraud knowledge including operational and customer journeys
- Project knowledge
- Knowledge of testing routines across test phases including UAT and Production Testing
- Intermediate experience in a similar position
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
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