Responsibilities:
- Manage one or more teams and a component of the fraud loss portfolio
- Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
- Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
- Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
- Provide evaluative judgment based on information analysis in complicated and unique situations
- Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
- Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
- 6-10 years of experience in a related role
- Basic knowledge of the industry required
- Proven success in a similar position
- Demonstrated ability to persuade and influence others
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
- Bachelor’s degree/University degree or equivalent experience
- Master’s degree preferred
This Fraud Ops Sr Manager - C13 role is an integral part of the Financial Crimes and Fraud Prevention team, specifically within Global Operations for Commercial Card Fraud. The role focuses on enhancing the operational resilience of Commercial Card and Virtual Card offerings, which are critical payment solutions designed for streamlined expenses and secure online payments. As a global Sr Manager, this position is responsible for Commercial Card Fraud Operation's global dispute teams, process ownership, and vendor relations. It is crucial in driving a transformative, digital-first strategy to achieve industry-leading fraud performance while improving customer experience through automation and digitization.
Additional Qualifications:
- 6-10 years of experience in fraud and/or dispute operations
- Proven success as an operations manager of other managers and/or Officer level employees, expense management, and process target achievement
- Demonstrated experience and understanding of Visa/Mastercard Association dispute guidelines.
- Strong process management skills, with a track record of successfully creating, maintaining, and uplifting processes with a continuous improvement mindset toward endless improvement of process quality, process efficiency, and Client experience.
- Proficiency in the review, design, and strategic uplift of operational controls, specifically within a fraud prevention context.
- Fraud and/or Dispute experience required
- Commercial Card experience preferred
- Senior level experience in a similar position preferred
- Spanish language proficiency preferred
------------------------------------------------------
Job Family Group: Operations - Services------------------------------------------------------
Job Family:Fraud Operations------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:5800 SOUTH CORPORATE PLACE------------------------------------------------------
Primary Location Full Time Salary Range:$87,600.00 - $131,400.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:May 26, 2026------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 6-10 years of experience in a related role
- Basic knowledge of the industry required
- Proven success in a similar position
- Demonstrated ability to persuade and influence others
- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
- Demonstrated experience and understanding of Visa/Mastercard Association dispute guidelines
- Fraud and/or Dispute experience required
- Spanish language proficiency preferred
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
-
Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
-
Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
-
Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
