Key responsibilities
Monitor and analyze transactions for potential fraudulent activity, ensuring compliance with the fraud prevention strategies and procedures.
Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.
Develop and implement fraud prevention strategies and procedures.
Collaborate with the customer service, product, engineering and operations teams from other countries, to address and mitigate fraud risks.
Conduct regular fraud risk assessments and provide recommendations for improvement.
Prepare and present detailed reports on fraud trends and prevention measures when requested.
Collaborate with Product, Sales, Customer Support, etc… Teams to address and mitigate fraud risks.
Assist in training and educating team members on fraud prevention and detection.
Requirements
Minimum of 1 year of experience in fraud prevention, anti-fraud processes, fraud examination preferably within the financial services industry.
Recommended English level: Advanced (C1 or higher). Candidates must be able to communicate fluently, both verbally and in writing, in professional and technical contexts.
Basic knowledge of SQL – ability to understand and write simple queries (e.g., SELECT, JOIN, WHERE)
Completed Technical or partially university studies in related areas such as Business Administration, Finance or similar.
Knowledge of regulatory requirements and compliance standards in the country.
Basic analytical, problem-solving skills and sense of autonomy to carry out delegated tasks, taking full ownership of their own projects.
Proficiency in using fraud detection software and tools.
Strong learning aptitude
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellness perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered lunches
Skills Required
- At least 1 year of experience in fraud prevention, anti-fraud processes, or fraud examination, preferably in financial services
- Advanced English proficiency at C1 level or higher
- Basic SQL knowledge, including simple SELECT, JOIN, and WHERE queries
- Completed technical studies or partially completed university studies in Business Administration, Finance, or a related field
- Knowledge of applicable regulatory requirements and compliance standards
- Basic analytical and problem-solving skills, autonomy, and ownership of delegated tasks and projects
- Proficiency with fraud detection software and tools
- Strong learning aptitude
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
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Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
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Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
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Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
PayJoy Insights
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
