Why join us
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Operations at Brex
Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.
Where you’ll work
This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week - Monday, Wednesday, and Thursday. As a perk, we also have up to four weeks per year of fully remote work!
What you’ll do
As a Fraud Operations Associate, you will be working with some of the industry’s brightest minds to manage the operations aspects of fraud. Specifically, you will manage daily workflows related to transaction fraud, first-party fraud, and account takeovers and work towards improving the business’s ability to scale and make risk-based and customer-focused decisions. In this role, you will be the company expert in fraud operations and have the autonomy to drive down losses and improve internal efficiencies. You will also be critical in containing fraud losses and improving operational efficiencies by contributing to the evolution of our AI tools, thus ensuring Brex scales safely and sustainably. As Brex scales, the pressure of fraud increases as well.
Responsibilities
Case Management:
- Own and work associate level queues that are assigned to the Fraud Operations team
- Develop and implement scalable operational processes for fraud management
- Make risk-based, subjective decisions on high-value/risk transactions & account offboardings
- Achieve company-level goals around financial fraud losses
Case Escalations & Incident Handling
- Respond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer love
- Participating and helping in streamlining fraud operational workflows around transaction review and account investigations
- Ability to take ownership of Fraud Incident handling and be able to conduct the root cause analysis & close inefficiency gaps
Project & Roadmap Ownership
- Ability to own & ship projects that are on Fraud Ops roadmap with full autonomy
- Able to use AI tools to elevate & enhance queues and projects
- Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud.
Requirements
- 3+ years of experience in a fraud, risk or related operations role
- 1+ year of experience leading projects or workstreams end to end
- Demonstrated ability to use data to investigate issues, spot trends, and support decisions
- Strong verbal and written communication skills, including with cross-functional partners
- Excellent interpersonal, analytical, and problem-solving skills with the ability to manage competing priorities
- Ability to collaborate and work with a team on projects and process improvements.
Bonus points
- Familiarity with SQL or other data query tools
- People management or team lead experience
- Experience using AI tools to improve operational workflows
- Experience in fintech, payments, or banking industries
Compensation
The expected salary range for this role is $76,800-$96,000 CAD. However, the starting base pay will depend on a number of factors, including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package
Brex LLC is a wholly owned subsidiary of Capital One, N.A.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.
Skills Required
- 3+ years of experience in fraud, risk, or a related operations role
- 1+ year of experience leading projects or workstreams end to end
- Demonstrated ability to use data to investigate issues, identify trends, and support decisions
- Strong verbal and written communication skills, including communication with cross-functional partners
- Excellent interpersonal, analytical, and problem-solving skills
- Ability to manage competing priorities
- Ability to collaborate with a team on projects and process improvements
- Familiarity with SQL or other data query tools
- People management or team lead experience
- Experience using AI tools to improve operational workflows
- Experience in fintech, payments, or banking industries
Brex Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brex and has not been reviewed or approved by Brex.
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Fair & Transparent Compensation — Pay is considered competitive for many engineering and senior product roles, with strong total compensation relative to late‑stage tech peers. Flexibility to balance cash and equity has historically reinforced perceptions of market alignment.
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Healthcare Strength — Health, dental, and vision coverage are paired with mental‑health resources like Spring Health and Calm, forming a comprehensive healthcare stack. This combination signals an above‑average mental‑health offering in tech.
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Parental & Family Support — Parental leave is described as generous and is complemented by Carrot fertility support and Milk Stork for nursing parents. These elements indicate a family‑friendly package that exceeds common fintech baselines.
Brex Insights
What We Do
Brex is all-in-one finance for growing businesses. We help companies spend, save, and earn smarter—and take every dollar further—by doing more than a bank, bookkeeping, or reward program could ever do alone. After completing the Y Combinator accelerator program in 2017, Brex has grown to over 600 employees and raised over US $940 million in venture capital. Learn more at brex.com.
