Fraud Onboarding Expert

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

Fraud Analyst
Location – Spain
Full Time

Job Summary:
We are seeking a detail-oriented and analytical professional to join our team as a Fraud Analyst. This role is responsible for the daily analysis of potential fraud risks, managing the end-to-end fraud protocol, and minimizing fraud-related costs while supporting our clients and suppliers. The ideal candidate will have a strong understanding of online payments and fraud detection, and will play a key role in identifying fraudulent bookings, payments, and illegitimate activities by fake hotels or hoteliers.

Responsibilities:

• Detect fraud by analyzing suspicious bookings, payments, and hotelier activities.
• Reduce fraud costs by managing the end-to-end fraud protocol with internal and external stakeholders.
• Update client payment performance through daily reporting and account reviews.
• Optimize the chargeback process by analyzing, preparing, and handling daily disputes.
• Improve fraud visibility and awareness by reporting key figures and trends.

Skillset and Experience Required:

• Experience: Minimum 2 years in online payments and fraud, or 3 years of seniority within HB.
• Education: Bachelor’s degree or equivalent work experience.
• Knowledge: Strong understanding of online payments and fraud detection.
• Analytical Skills: High attention to detail, strong conceptual thinking, and experience with tools like Excel and Tableau.
• Risk Management: Appreciation of risk and ability to assess and mitigate it effectively.
• Communication: Excellent verbal and written communication skills in English.
• Initiative: Able to work independently and collaboratively in a team environment.
• Flexibility: Willingness to work shifts, including weekends (rota-based).
• Judgment: High sense of judgment and a sharp eye for detail.
• Attitude: Positive, solution-oriented, and committed to high work ethics.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and

respected, embracing different backgrounds, perspectives and talents. Join us and be part

of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.